Job Description

LOAN PROCESSOR PROCESS SPECIALIST ATLANTA, GA   The Processor is the key contact between the borrower and the Mortgage Loan Operation.  The Processor communicates with the Borrower(s) through verbal and written communication.  They will review and request documents required for the underwriter to clear the file for closing and index new inbound documents, placing them in the correct file locations.  The Processor will determine when loans are ready to be returned to the UW for subsequent review.  The Processor is responsible for managing their pipeline of loans and communicating to the Sales personnel (Loan Officer) regarding loan status. In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys. In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day to day customer interactions, knowledge management and process reengineering activities. Responsibilities and Duties

• Process files from opening through closing of each loan. Take ownership of loan files once received from mortgage loan officer. Be primary contact for all parties involved in the process of the mortgage loan.
• Assemble all loan documents necessary to meet the underwriting guidelines for the particular loan to meet Automated Underwriting System findings.
• Conduct Welcome call and document notice of intent. Follow up with borrower on the progress of the loan.
• Review all documents for accuracy and completeness and determine the documentation necessary to be included in mortgage loan file.
• Perform data validation and update empower notes
• Other tasks assigned

QUALIFICATIONS BASIC

• High School Diploma or GED equivalent
• At least 2 years of relevant work experience

PREFERRED

• 2+ years of Mortgage processing experience
• Excellent written and verbal communication skills
• Highly adaptable team player
• Extremely organized, Strong attention to detail
• Has worked in EMPOWER or other Mortgage Loan Applications and has managed multiple loan officer relationships
• NMLS / Certification is an added advantage
• Knowledge of commonly used mortgage concepts, practices, procedures and Fannie/Freddie guidelines
• Problem solving abilities
• MS Office proficient.
• Able to work overtime as business needs dictate

Company Description

Infosys BPO Americas, LLC (IBA) headquartered in Atlanta GA, is a fully owned Mortgage BPO subsidiary of Infosys BPM Ltd. IBA aims to provide residential mortgage BPO services to third party financial institutions. Keeping in line with the success and the history of the parent, the Company will utilize its experienced leadership, robust technical and systems knowledge to drive innovation to financial institutions. Backed by the stalwarts in BPO (Infosys BPM Ltd.) and Technology (Infosys Ltd.), IBA is positioned perfectly to help its partners achieve optimal results in the mortgage outsourcing space. Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd, was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 32 delivery centers across 16 countries. We employ over 43,360 people from over 100 nationalities, as of March, 2020. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin