Job Title: Producer – Digital Operations, Content Delivery

Duration: 6 Months (W2 Possible Conversion)

Location: San Francisco, CA

About the Role:

• The Producer, Digital Operations (Content Delivery) will manage efforts involved in executing and publishing compelling content for all digital platforms.

• The Producer manages the Delivery team and carries out execution of marketing content and messaging constructs across the digital properties.

• S/he advocates for operational effectiveness and must be comfortable working across multiple teams, on short and long-term projects, and context shifting when escalations and triage are needed.

• The ideal candidate will have a strong background in eCommerce and large-scale project management.

• S/he will also manage execution of content for desktop, mobile, email, and social audiences using Content Management Systems (CMS), native platforms, and vendor-based systems. Candidates must have experience in retail or CPG verticals and be comfortable with the fast-paced nature of fashion and marketing.

• The strongest candidates will also have a passion for and strong knowledge of digital trends, workflow management, and emerging technologies.

• S/he will also manage vendor relationships, tool enhancement rollouts, and content and process standardization in support of site stability and performance.

• In addition to project management, the Producer works with the leads of Digital Operations and cross-functional teams to define and evolve processes that address operational needs and improve efficiency – a constant opportunity for a growing team.

• Manage operational excellence across product-to-market milestones and in-season content delivery in partnership with Brand, Marketing, and Merchandising teams for timely & flawless execution.

• Timely assess cross-functional business processes for effectiveness and improvement. Work with leadership to drive change across teams.

• Partner with members of all functional teams – Buying, Photo Studio, Marketing, Web Content Development, Product Management, and GapTech, to drive operational excellence and accountability throughout the organization.

• Drive results through direct reports as support to cross-functional teams when high severity website and tool issues occur. When needed, work with GapTech and other partners to facilitate resolution and communicate updates to brand teams.

• Serve as additional after-hours support as needed to troubleshoot site/tool issues to mitigate business impact. Escalate to Leadership team as needed.

• Provide coaching and guidance to direct reports in support of development opportunities and career goals.

  Qualifications:

• Ability to influence and facilitate project work among cross-functional and cross-brand teams.

• Technical acumen to act as a liaison between brand and technical resources with regard to troubleshooting and driving root cause resolution.

• Process-oriented with excellent skills in defining and evangelizing operational processes for a project, program, team, and broader organization.

• Strong knowledge of web production and e-commerce, including direct experience with website tools and technologies.

• Self-motivated and driven. Ability to work well independently and within a group setting.

• Bachelor's Degree or equivalent.

• 3+ years of detailed task planning and execution experience with 3 years of digital experience

• Proficiency with organizational programs (OneDrive, SharePoint, SmartSheet)