Job Title: Technical Writer II

Location: San Francisco, CA

Duration: 6 months (contract)

Job Description:

Top 3 skills sets:

1. Great writer - 3-5 Years professional Technical Writing experience

2. Strong communication skills - great listening and comfortable talking with people across the of org

3. Technical - comfortable documenting code samples and talking with software engineers about complex technologies.

Nice to have - knows the space - understands SAAS and familiar with Salesforce.

Job Description:

Were a great team of writers who work collaboratively with developers, quality engineers, product managers, and usability experts.

• You're a problem solver with excellent people skills who'll write easy-to-understand user interface text, online help, and developer guides; create videos, tutorials, and other user assistance to help customers use a variety of business applications.

• You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product.

• You'll work with teams that are on-site in San Francisco and whose features interest you. You'll use innovative technical communication tools and Agile methodologies to deliver the best work of your career!

Responsibilities:

• Create and update documentation for the Salesforce CRM application and Chatter, including mobile applications.

• Develops, writes, edits, and formats materials such as Standard Operating Procedures, Business Practices, forms, checklists, technical manuals, installation guides, user manuals, and related technical and business process documentation.

• When creating, updating and enhancing the documentation, adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality. Additionally, this position will be required to administer the processing of documents via the established Document Processing Review process.

• May require communication through a variety of media (e.g., CD, intranet, on-line training, etc.).

Skills:

• MS Office expertise

• Previous technical writing experience;

• Regulated environment experience;

• Document version control experience;

• Excellent communication/writing skills;

• 2-4 years experience