Job Title: Technical Program Manager II

Duration: 6 months with a scope of extension or conversion

Job Type: W2

Job description

Looking for someone that can help troubleshoot technical issues with partners. This person needs to have some sort of technical background, maybe someone who was previously a developer and now has transitioned to Program Management, as they need someone that is data savvy and has worked with SQL. Need to be a strong communicator as well as they will maintain internal and external relationships

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, an engagement at Facebook offers a unique experience for impact.

This is your chance to support us in solving big problems for Facebook’s fastest growing partner programs. We’re a group that is dedicated to building out our partnership ecosystem by leveraging a diverse set of skills across technical acumen, business savvy, operational execution and cross-functional leadership.

As a Technical Partner Manager (Contractor) you will act as the intermediary between Facebook’s ads ecosystem and our authorized sales partners, providing strategic technical support in a 1:1 consultative manner.

Communicating between our partners and internal crossfunctional teams and act as escalation point of contact is a key responsibility in this role.

As you triage, delegate and fix issues, you’ll develop insight into opportunities for solution improvement and efficiencies and you’ll put together process recommendations to put into place proactive improvements, forming the building blocks to further scale the partner impact of this product. Facebook is seeking eager young professionals from a variety of backgrounds for this role. You should feel communicating with internal and external entities and act as intermediary between various stakeholders.

Responsibilities

Act as a dedicated service-side point of contact for Facebook Authorized Reseller Partners. Identifying potential problems and points of friction and working to find solutions in order to maximize process efficiencies related to issue resolution

Provide effective operational and technical consultation, coordinating between team members and XFNs to foster lessons learned and conduct post mortem results and provide cross-team learning opportunities where needed

Build technical expertise in Facebook's various advertising products (signal, measurement, and delivery) and provide consultative guidance to our partners on best practices and bespoke setups

Resolve technical issues stemming from our client's usage of Facebook's advertising solutions

Work closely with cross-functional Product and Engineering teams in the go-to-market (GTM) process of launching new products and supporting existing ones

Partner closely with the Sales teams to resolve client issues, prioritize, and build market or vertical plans for technical excellence

Identify opportunities to optimize and automate workflows across a wide variety of projects

Lead technical training for internal and external stakeholders to educate them on best practices and new solutions

Minimum requirements

• 3+ years’ experience in the Digital Advertising and/or Technology industries

• Knowledge of Advertising Technology ecosystem

• Customer-facing experience translating technical concepts and solutions to non-technical audiences

• Experience with technically troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery

• Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript and HTTP

• Experience working with SQL and RESTful APIs

• Strong communicator, ability to efficiently interact with external FB partners

• Ability to create and handle task based workflows

Preferred requirements:

• Experience in technically focused customer service organizations

• Knowledge of measurement methods and survey research

• Experience working in partner centric organizations