Job Title: Customer Success Engineer/ Software Engineer - Product R/D - I

Location: San Francisco

Duration: 6+ months W2 contract with possible extension/ conversion

Description:

• Understand solutions / processes rapidly developed and continuously evolving for customer use including also partner solutions and processes integrated into or impacting Spinnaker pipelines.

• Understand customer use cases, priorities and timelines for deliverables; recommend workflows and solutions.

• Support users on configuration and use of Spinnaker pipelines on various venues e.g. Slack, email, office hours; meet with customers to further discuss design and particular issues as necessary.

• Triage issues and failures: for spinnaker pipelines and templatization of pipelines using Jinja2; for upstream services e.g. artifact delivery and replication, for integrated partner solutions e.g. secret management, Kubernetes management; and for spinnaker environment e.g. gcp / aws

• Create tickets for feature requests and issue investigation. Collect information and data, follow up and test solutions.

• Work closely with the customers and partner teams on integration of solutions into Spinnaker pipelines e.g. Kubernetes management, secrets management, PKI certificates, service discovery

• Work closely with developers, Spinnaker service administrators and QA engineers on re-creation, investigation and resolution of broken features, service availability and reliability issues, performance degradation.

• Work closely with technical writer to create, update and review documentation for users; research and / or test solutions and processes and write up FAQs.

• Work closely with internal training group on curriculum and training of users. create videos and other training materials as necessary.

Requirements / Skills:

• Bachelor's degree in computer science, computer engineering, or a related field.

• 2-4 years experience including service engineering and user support

• Experience with Spinnaker / Spin CLI / Spinnaker APIs

• Experience with public clouds including Amazon Web Services (AWS) and Google Compute Platform (GCP).

• Knowledge of Kubernetes, Docker, Terraform, JSON and Jinja2

• Knowledge of SDLC processes and practices

• Knowledge of security patterns and practices

• Strong problem-solving, troubleshooting and analytical skills

• Ability to work collaboratively with others and have excellent spoken and written communication skills

• Experience with Helm Charts is a plus