Job Title: Business Analyst I

Duration: 12 Months (W2 Possible Conversion)

Location: San Francisco, CA

Responsibilities:

• Collaborates with the Product Owner on requirements, business value scoring and success metrics.

• Drives the requirements gathering process that accurately reflects business needs which includes: risk analysis, as is and to be process documentation, agnostic of a specific technical solution.

• Reviews technical solutions for compliance to business process and objectives.

• Coordinates end to end UAT cycle.

• Develops organizational change management framework; communication, training, and post implementation support D12t.

• Writes business level (feature group/functional success metrics) acceptance criteria.

• Perform the core duties of a BA and typically work with medium to large BU requests that have issues, requests or projects of moderate scope and complexity.

• Respond to problems, prioritize correctly, systematically gather information, sort through issues, seek input from others, develop accurate conclusions from findings, and make timely decisions to prioritize and adapt to change.

Experience:

• 1-2 years of relevant experience at Salesforce or two to three years of relevant experience elsewhere.

• 1-2 years in the following roles: technical support, project management and consulting

Able to:

• Work proactively on customer issues and resolves them in a timely manner

• Communicate at both the business and technical level (written and verbal)

• Work very comfortably with stakeholders at the department or division level.

• Juggle multiple issues, set expectations and prioritize accordingly

• Research and respond to customer questions

• Navigate complex situations involving multiple parties

Familiar with:

• General Business Processes (Sales, Marketing, Service, Support)

• Business Applications (CRM) and Automation

• Salesforce Core product and features

• Force.com features and capabilities

• Internet Architecture and Cloud Computing Concepts

• General IT (database, security, networking) concepts and basic programming concepts. You are responsible to building and executing test according to the specifications of the features for the business scenario. Exploratory testing of various customer scenarios on all the Salesforce supported clients (desktop browsers, mobile, etc).