Job Title: Operations Analytics
Duration: 6 months W2
Location: San Francisco, CA
Responsible for the administrative management of the Vendor Compliance and Packing tools and processes. Actively participates in the Supplier charge back process (Approvals, Mailbox Management and Root Cause Analysis) and supports decision-support tool development to support Vendor Compliance operations. Exercises independent judgment, strong decision-making and technical skills in relation to business processes.
Key Responsibilities:
Identify and communicate opportunities for service, support and operational improvements
Leverage creativity and process knowledge to incorporate innovation into solutions
Pro-actively educate and respond to stakeholders and service partners with accurate and timely detail
Act as escalation point-of-contact for issue identification/resolution and continue escalation as appropriate
Collaborate across department to leverage best practices, optimize resources, reduce complexity/redundancy
Partner with leadership on additional duties, cross-functional support needs and projects as requested
Key Experiences
Critical to demonstrate Customer Service skills – superior communication, responsiveness and follow up
Demonstrated higher level Computer Skills in Microsoft Excel, Word, applications required
Microstrategy, Power BI, GTNexus a plus
Strong Attention to Detail and Follow-up
Ability to work under pressure and with high sense of urgency
Ability to make decisions independently and work under general direction
Ability to maintain confidentiality
1-4 years professional experience in Logistics, Retail, Customer Service or equivalent education
Minimum educational level:
High School Diploma required
BA/BS degree in Business, Supply Chain or related field is required