Manager for Testing, Product Operations and Global Supply Chain Strategy
Job Title: Manager for Testing, Product Operations and Global Supply Chain Strategy
Duration: 3 Months (W2 Possible Conversion)
Location: San Francisco, CA
We are seeking someone with a passion for retail, who loves problem solving, thrives in a cross-functional working environment and has a strong desire to work/partner and collaborate with multiple stakeholders (e.g. Merch, IM, Production, Digital Marketing, Store Operations, etc.) and to work in a role combining strategy with best-in-class test execution.
We are seeking someone who:
- Has experience in, and enjoys, driving strategy and influencing senior leaders and peers - Ideally, has a testing background and understands test design
– A/B testing, consumer insights testing, etc
- Is able to learn quickly
- Able to manage the workload of counterpart(s) in Testing Operations
Responsibilities of the Manager of Testing include:
Champion the adoption of Testing as a strategic capability across Gap Inc. inclusive of test strategy, design, execution and measurement.
Partner with cross-functional teams:
Lead key Brand Test Kickoffs to ensure test execution answers the test objectives; ensure optimal test design
Lead key Brand Test Result Handoffs and provide context to the result analysis and provide clarity on how to apply the results
Anticipate roadblocks and proactively address test issues before they impact business results. Lead and/or participate in the resolution of test issues and concerns.
Design & implement optimal testing processes with organizational partners (including Store Operations, Analytics, Operating Strategy) to ensure high quality output by identifying best practices and fostering continuous improvement to create a repeatable sustainable, scalable process for testing.
Develop training materials to demonstrate the value of testing through both strategic and tactical execution, inclusive of cross-functional team roles and responsibilities
Champion, drive and support the change management required to support on-going sustainability of the testing process and tools across/within Brands.
Develop in partnership with Operating Strategy and Analytics key metrics to show the value and benefits of testing to drive continuous test improvement across/within Brands.
Ensure consistent and standard test deliverables to the Brand and drive best in class test delivery
Develop presentations and present finding to all levels of management
Prioritize and manage store group requests across all brands in partnership with Analytics
Qualifications
Strong sense of accountability and ownership
Ability to partner and collaborate with key stakeholders to influence change
Demonstrate ability to think globally/strategically and help focus the organization on the most critical and value-added tests
Experience with change management and leading transition and implementation work
Proficient at project management and senior management communication
Strong leadership, coaching and development skills
Ability to influence and manage project outcomes to deliver results
Strong critical thinking and business curiosity
Excellent written and oral communication skills
Ability to drive and execute process analysis
Demonstrated ability to manage multiple tasks and projects, to prioritize and adapt to a changing environment Minimum educational level
Bachelor’s Degree required Minimum experience
7-10 years plus experience in strategy/management consulting, retail/consumer products or similar analytic role
Ideally, experience in consumer insights or A/B product testing
Proven team player with strong project management skills
Ability to influence in a matrix organization
Strong business partnership skills
Ideally, experience in one of core retail cross-functional areas – Merchandising, Global Production or Inventory Management