Job Title: Operations Analyst I
Duration: 3 Months (W2 Possible Conversion)
Location: San Francisco, CA
Description:
The Onboarding Production team is focused on seamlessly producing onboarding and ongoing Enablement events from end to end. We create high impact, exciting, and flawlessly executed experiences that inspire everyone they touch. We focus on how to standardize the way we organize, manage and produce events and programs including enrollment, invite and event management, materials and logistics and communications. Everyone at Salesforce looks forward to attending an event or program produced by our team!
Overview:
Our flagship onboarding programs are Bootcamp, Fast Ramp and Becoming a Sales Leader. This role will be responsible for training space set-up and registering over 5,000 global customer-facing new hires in these training events in San Francisco and through virtual programming. The focus of this role is to standardize and centralize the end-to-end registration, enrollment, and attendance tracking processes. You will be a part of high-impact programs and experiences while streamlining manual processes and eliminating inefficiencies.
Responsibilities
Perform complex and time-sensitive registration processes for our Onboarding programs including scheduling training dates, booking rooms, organizing and monitoring logistics, and answering heavy flow of emails from internal Salesforce employees through email and Chatter.
Assist in solving problems that are manual and inefficient by using Salesforce and other technology platforms.
Keep others appraised of and involved in work by communicating status of tasks to project leads and team members, coordinating work cross-functionally, and influencing peers, project leaders and/or managers.
Deliver high quality work in a fast-paced, dynamic work environment by managing time and effort across activities, executing processes that may not have defined procedures, taking initiative to complete unanticipated or ad hoc tasks, and delivering work according to deadlines.
Create all Bootcamp program Chatter groups, add managers; support leads with posting recurring announcements and respond as needed
Manage the daily operations, including setting up training space with materials for in-person classes, greeting attendees, managing AV/tech issues, and providing concierge level of service to Bootcamp guests
Assist with room setup & breakdown and ensure visual standards are maintained throughout floor
Track hotel registration trends, create summaries to share and use data for future planning
Make all program purchases (name tents, supplies, materials) and organize invoices using google drive by uploading documents to folders and updating internal tracking documents once invoices have been closed
Ensure accurate billing process is set-up for prompt and accurate processing
Assist in tracking purchases/transaction management on weekly, monthly, and quarterly basis
Desired Skills/Experience:
Experience and working knowledge of spreadsheet tools such as Excel or Google sheets
Experience with data entry, data scrubbing, formatting data to fit templates, vlookups, and pivot tables
Good presentation and verbal communication skills
Strong written communication and listening skills
Systematic approach to problem solving
Strong organizational and planning skills
Ability to work independently under general direction
Ability to multi-task and open to taking on a variety of different types of tasks
Ability to lift up to 40 lbs
Strong curiosity to learn, understand, and apply new technologies and systematic approaches (leveraging Salesforce technology stack with a particular focus on Reports and Dashboards)
Experience with the Salesforce application including dashboards and reporting tools in a business or academic environment highly preferred
Highly organized and lightning-fast learner with ability to understand complex systems and processes across numerous programs that operate differently