Job Description

ACCOUNTABILITIES INCLUDE: INSTRUCTIONAL DESIGN AND ELEARNING DEVELOPMENT • Designs, develops and delivers/implements innovative and creative learning solutions (web-based training, technical training videos, job aids, guides, etc.) utilizing a variety of methods and eLearning authoring tools (advanced Articulate Storyline experience is required). • Coordinates and delivers learning sessions using multiple technologies such as self-paced eLearning modules, video sessions, blended learning and performance support materials. • Proposes, designs, develops and delivers/implements a wide variety of performance solutions that range from industry standard to creative, new approaches. • Works with subject matter experts (SMEs) to develop and deliver eLearning and face-to-face or virtual instructor-led sessions using adult learning principles to enhance the learning experience. LEARNING AND PERFORMANCE CONSULTING • Assesses learning and performance needs to craft effective and efficient plans for performance solutions and services that address business-specific requirements and constraints. • Evaluates the effectiveness of performance solutions against business needs; provides metrics summarizing effectiveness and making recommendations for improvement to key stakeholders. • Effectively resolves issues or determines escalation is needed. Escalates using a solution-oriented approach. PROJECT MANAGEMENT • Leads, monitors and reports on the progress of projects, ensuring the accuracy of status reports and data related to team metrics. • Manages complex learning-related initiatives as a business partner with internal and external customers focusing on product use, installation, support and service for multiple product lines. Also manages initiatives targeting organizational improvement for business units and customers. Creates detailed project plans for each program. • Partners with Business leaders, R&D, Marketing, customers and Global Customer Service to build highly technical performance solutions (eLearning, video development, technical documentation and job aids, etc.) that produce measurable positive results and/or increased revenue. Responsible for the design, development, delivery/implementation and evaluation of those solutions and services. GENERAL • Leverages the principles of user experience and responsive design. • Employs agile, iterative development methodologies. • Flexes with business strategy changes and acts as a key contributor in a complex environment. QUALIFICATIONS • Experience developing eLearning (web-based training modules), technical training videos (script writing, production and video editing), documentation, presentations and other training materials maintained in a Learning Management System (LMS). • Advanced skills and experience with Articulate Storyline, Camtasia, Adobe eLearning Suite, Captivate, Dreamweaver, Photoshop, Word, Excel, PowerPoint, SharePoint, WebEx and other learning authoring tools are required. • EDUCATION: Bachelor’s degree in Education, Adult Learning, Communication, or related field required. Master’s degree in Performance Improvement, Education Technology, Instructional Design, Education, Interactive Media or Learning Systems preferred. • EXPERIENCE: 2-4 YEARS’ EXPERIENCE IN INSTRUCTIONAL DESIGN AND CURRICULUM MANAGEMENT WITH AN EMPHASIS ON ELEARNING AND MOBILE LEARNING STRATEGY. • Ability to independently develop complex learning solutions/deliverables based on knowledge of learning methodologies, cognitive science, user-centered design research, adult learning requirements, needs assessment and evaluation. • Ability to provide performance solution design expertise to technical/operational experts in the development of technical/operational training programs. • Can quickly learn new products, applications and systems. • Industry experience with customer support organizations and/or medical devices, HIT, product implementation and support in a global environment preferred. • Demonstrated successful project management and experience and effective organizational skills. • Ability to develop and deliver learning and performance solutions and services for a wide range of audiences and cultures. • Confident and results-driven; consultative orientation, strong people and process/project management capability. • Demonstrated knowledge of agile, iterative development methodologies. • Outstanding communicator; an individual who possesses superior written/verbal communication skills, as well as the ability to present his/her views in a clear and compelling manner. • Attention to detail while managing several complex deliverables across multiple groups, cultures and time zones. • Ability to collect and analyze data as actionable input to continuous improvement. • Adaptability; learns quickly and responds positively to complexity and change. • Comfortable working in an environment that is constantly evolving. • Team player with superior people skills and a positive attitude. • Able to make and communicate the results of tough decisions. • Maintains a knowledge of and applies the latest relevant research and methodologies in related fields of study. • May lead teams or team projects.  

Qualifications

Bachelor’s degree in Education, Adult Learning, Communication, or related field required. Master’s degree in Performance Improvement, Education Technology, Instructional Design, Education, Interactive Media or Learning Systems preferred.

Additional Information

(advanced Articulate Storyline experience is required).