Job Description

REACH OUT TO ME ON 734.357.8629 OR ABBAS@INFOTREEGLOBAL.COM

Job Title:            Systems Architect V Job Location:        Sacramento, CA Duration:            12 Months Contract

Qualifications SalesForce AA Certification Required Minimum of 2 years of Contact Center, Customer Service and/or Field Service experience Minimum of 2 years of experience in Salesforce.com Platform with a focus on Service Cloud Minimum of 3 years of consulting experience Minimum of 3 years of requirements gathering and design experience, including process mapping and gap analysis Minimum of 3 years of functional understanding of leading CRM and Customer Service technologies including Salesforce.com, Siebel, Pega, Oracle RightNow, or Microsoft Dynamics CRM Preferred Skills Salesforce.com Certifications (3 or more) including Communities and Lightning

Experience implementing Communities enterprise integration architectures Strong knowledge of Salesforce.com architecture components - sales, service and marketing clouds Ability to define and communicate the “big picture” in terms of the solution (both functional and technical components) and break it down into smaller manageable work units Data modeling skills, Site taxonomy skills Familiar with user experience best practices Understanding of Contact Center, Customer Service and/or Field Service processes Good analysis and diagnosis skills Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Excellent leadership, communication (written and oral) and interpersonal skill Structured communication  

Qualifications null Additional Information

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