Job Description

Please rush your resumes at pooja.v@infotreeglobal.com or feel free to call me @ 734-928-2477. 

Job Title: Desktop Support Specialist

Location: Kearney, IA

Duration: 6+ months

Job Responsibilities: • Monitor and update Help Desk incident and work order tickets in Remedy within Service Level Agreements. • Provide PC services including imaging, re-core, deployment, repair, upgrade and asset management. • Provide end user software services for Windows, iOS, Mac, Android • Provide dispatch service to remote users or sites (service end user at their location) • Provide on-site support for network, server, hardware upgrades or projects at site • Manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.) • Liaison with facility service providers for maintenance of A/V, UPS and Printers • Deliver prepared training to users at sites for new equipment and software • Ability to travel to remote sites as needed (scheduled or on-demand). Must have clean, full valid driving license. • Ability to work off hours if needed Required Skills • Must have both outstanding verbal and written English communication skills. • PC Hardware, peripheral, mobile devices, printer, networking and support experience. • Knowledge and understanding of system management services (i.e. Altiris, MS SMS) • Client focus: Identifies and satisfies the needs of external and internal clients. Continually pursues ways to provide value-added solutions. Builds relationships and trust with clients. • Results orientation: Fosters a sense of urgency, identifies and overcomes obstacles. Balances the big picture with day-to-day activities/issues for their technology. Persistent in the pursuit of results. • Communications: Creates an environment that fosters open, frank communications. Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions. Handles questions well in highly visible, challenging situations. • Team Orientation: Works cooperatively with others. Encourages participation. Values the contribution of all team members. • Problem solving: Makes sound, timely decisions. Evaluates short and long term impact of decisions. Demonstrates good judgment and confidence to select appropriate approach and take full responsibility for end results. Qualifications & Certifications • ITIL Foundation (Required) • Microsoft Certified Professional and MCSA Windows 10 (Required) • HDI Desktop Support Technician OR CompTIA A+ Certification (Required) • CompTIA Network+ Certification (Preferred) • Completion of Lenovo Warranty Service Authorization Course • Microsoft Windows Operating systems, messaging, and email products including Outlook and O365. • Microsoft’s Active Directory, Remote Desktop services, and remote assistance tools

Qualifications

Qualifications & Certifications • ITIL Foundation (Required) • Microsoft Certified Professional and MCSA Windows 10 (Required) • HDI Desktop Support Technician OR CompTIA A+ Certification (Required) • CompTIA Network+ Certification (Preferred) • Completion of Lenovo Warranty Service Authorization Course • Microsoft Windows Operating systems, messaging, and email products including Outlook and O365. • Microsoft’s Active Directory, Remote Desktop services, and remote assistance tools

Additional Information

All your information will be kept confidential according to EEO guidelines.