Job Description

The support team provides front-line technical support/information/solutions to customers product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within Case and Contact Management System. Technicians also create and maintain support tools/solutions available online.

REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:

• Technical support background is highly preferred
• Skills in interpersonal communications, negotiation, and conflict resolution.
• 6+ months experience with customer service / support experience.
• High comfort level and experience with consumer software applications.
• Strong computer and troubleshooting skills.

Qualifications null Additional Information

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:

• Knowledge of agriculture customers.
• Agriculture operations experience, including Precision Farming experience.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar.