Job Description

PLEASE RUSH YOUR RESUME TO SLUCKY@INFOTREEGLOBAL.COM OR DIRECTLY CALL ON 317-487-3805.

looking for an experienced and hands-on IT Operations Manager to lead the day-to-day support of R&D systems for a global user base. This is a leadership position which requires a customer service focus and ability to manage a global support team. This position will be work closely with R&D business users, IT teams, project teams, Lead / assist implementations in a GxP environment. Key Responsibilities: • Supervises Level 2 and Level 3 global support teams on a daily basis. • Monitors and reports support team performance to IT and Business stakeholders • Is escalation point for all urgent support and/or system issues • Plans, supervises system upgrades and continuous improvement initiatives • Collaborates with IT Quality and QA in planning and approving change controls • Supervises vendors through regular checkpoints measuring performance against SLAs • Leads the IT Team in preparing and supporting Inspections • Collaborates with global Infrastructure teams in coordinating and communicating changes Qualifications The successful candidate will demonstrate the following qualities: • Project and people management skills and the ability to lead and work as part of a team • Ability to maintain open and frequent communication with support team and internal stakeholders. • Excellent written and communication skills • Experience presenting to senior IT and Business colleagues • Good listening skills with ability to make timely well-informed decisions • Ability to track project activities and track progress to business value realization • Willingness and ability to train and mentor staff • Ability to oversee multiple, projects in a simultaneous and compliant manner. Experience • 5+ years of experience in managing/leading IT support team in a GxP environment • Experience in technologies such as Oracle Clinical, Veeva, SharePoint, SAS, ELN • Thorough understanding of GxP Validation process • Biotech / Life Sciences experience is a plus.

Qualifications

Experience • 5+ years of experience in managing/leading IT support team in a GxP environment • Experience in technologies such as Oracle Clinical, Veeva, SharePoint, SAS, ELN • Thorough understanding of GxP Validation process • Biotech / Life Sciences experience is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.