Provide desktop support as well as specialized and escalation support for Microsoft 365 and Azure products . Acts as an escalation point for junior analysts to recommend and implement corrective solutions. You will have excellent problem solving, customer service skills, and a strong sense of urgency. Perform advanced troubleshooting to diagnose and resolve technical problems. Issues should be resolved in a timely manner to minimize downtime. Will be involved in new and expanding deployments and implementations of Microsoft 365 and Azure. Major Duties Provide direct technical assistance to clients utilizing remote support tools or in person Troubleshoot and resolve technical problems without supervision Provide escalation support to Client Support Specialists and team members Identify opportunities to enhance end user experience Document time, customer correspondence, and problem resolutions Assist account managers by reviewing existing environments, identifying needed improvements, and recommending appropriate equipmentservices Lead or assist with new Microsoft 365 or Azure deployments and initiatives Other duties as assigned Job - Related Qualifications Skills EducationCertifications BS degree, AS degree, or equivalent work experience Microsoft Azure Certifications Microsoft Modern Workplace Certifications Professional experience 2+ years working experience in system administration, Office365 administration, or Azure administration Knowledge and Skills Required Knowledge Windows, MacOS, iOS, Android, Office Application Suite Microsoft 365 Licensing (Business and Enterprise) Office 365Azure AD User and Group Management Microsoft SharePointOneDriveTeams Administration Microsoft InTune Administration Microsoft Exchange Administration AzureHybrid Azure AD Join Preferred Knowledge Microsoft Azure (Infrastructure andor Services) Microsoft 365 Security and Compliance (DLPEmail EncryptioneDiscoverySpam FilteringRetention) Conditional Access PowerShell and M365Azure PowerShell Modules Microsoft Cloud App Security Knowledge of Methods Strong analytic and problem-solving abilities Security-centric approach to problem solving and solutions Ability to improve existing solutions and processes with automation or other improvements High level of self-motivation and a willingness to take responsibility Personal Skills Strong desire to learn, grow, and take initiative Must possess strong organization and time management skills with a strong customer service mindset Effective interpersonal and relationship building skills Demonstrate high degree of professionalism, responsibility, and dependability Works well in a team-oriented, collaborative environment on complex projects Ability to complete individual project tasks independently Ability to prioritize tasks Ability to detect patterns to provide long term solutions instead of short-term fixes Possesses excellent written and verbal communication skills, including presentation and training skills