Benefits:

Competitive salary

Opportunity for advancement

Training & development

Job Title: Infrastructure Administrator (Network, PC & Phone Administration)

Location: 100% On-site – Hawthorne, NY Experience: 5+ Years Environment: Small to Mid-Sized Site

Why Join Us

On-site, hands-on ownership of IT infrastructure and end-user support in a stable, well-defined environment

Broad technical exposure across networking, desktops, phones, and peripherals with high visibility and impact

Execution-driven role ideal for professionals who enjoy troubleshooting, resolving issues, and keeping systems running smoothly

Opportunity to be the primary infrastructure expert for a close-knit user base

Direct interaction with internal users, enabling faster decision-making and issue resolution

Role Overview

We are seeking a hands-on Infrastructure Administrator to manage and support day-to-day network operations and end-user computing within a professional on-site environment. This role is operational and execution-focused, not an architecture or design position.

The ideal candidate thrives in a small to mid-sized setup, enjoys working directly with internal teams, and takes ownership of infrastructure stability, performance, and user satisfaction. You will play a key role in ensuring reliable connectivity, system availability, and responsive IT support across the organization.

Key Responsibilities

Network & Infrastructure Support

Administer, monitor, and troubleshoot Cisco switches and routers

Diagnose and resolve network connectivity, latency, and performance issues

Maintain and support LAN/WAN environments, including switching and routing

Ensure network availability, stability, and adherence to basic security best practices

End-User Computing & Device Support

Provide hands-on PC and desktop support (hardware, operating systems, and applications)

Support end-user devices including desktops, laptops, phones, printers, and peripherals

Troubleshoot Windows OS issues, software installations, updates, and system performance

Act as primary on-site IT support for daily technical issues

User Support & IT Operations

Assist with user onboarding and offboarding, including account setup, device provisioning, and access management

Provide responsive day-to-day IT support for approximately 65–70 internal users

Document issues, resolutions, and standard operating procedures as required

Communicate clearly with users to understand issues and deliver timely solutions

Required Qualifications

5+ years of hands-on experience supporting Cisco networking environments

Strong experience in PC/desktop administration and troubleshooting

Solid understanding of LAN/WAN concepts, switching, routing, and TCP/IP

Proven experience supporting 50+ users in an on-site business environment

Strong problem-solving skills with a practical, execution-oriented mindset

Excellent communication skills and a service-oriented approach

Work Type & Environment

100% on-site role (no remote or hybrid)

Hands-on, operational IT support position

Small to mid-sized environment with direct ownership and accountability