Job Description

Company Description nullJob Description INGRAM CONTENT GROUP (ICG) is hiring for a SUPERVISOR, CLIENT SERVICES to contribute to our INGRAMSPARK team in LAVERGNE, TN just outside Nashville. In this role, you will manage publisher relationships to increase sales and provides accurate and timely accession of titles received from the publishers. You’ll provide leadership and direction, as required, to Client Service Coordinators on day-to-day issues and make sound decisions as the situation warrants. Your role will strategically focus on IngramSpark clients and their experience with Lightning Source.

Do you have experience working with publishers? Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

REQUIRED QUALIFICATIONS:

• College degree or experience equivalent.
• 2-5 years customer service experience required.
• 1 year of leadership or managerial experience

PREFERRED SKILLS:

• Experience using MS Office Suite

KEY RESPONSIBILITIES:

• Prepares and executes performance evaluations.
• Coaches for improved performance.
• Enforces disciplinary guidelines.
• Increases sales volume via effective execution of existing orders and presentation of offerings to existing clients.
• Surfaces actionable information to IngramSpark client managers to assist in inventory management for our publishers.
• Partners with the Manager of Client Services to help define and improve the customer experience model for distribution publishers.
• Acts as subject matter expert on IngramSpark Services.
• Understands workflow needs for IngramSpark publishers.
• Acts as the role model for CS associates for effective on-going relationships with IngramSpark customers to better facilitate set up of customer titles at IngramSpark
• Assists CS associates with maintaining productive and positive relationships with other LSI departments including Pre-Media, Sales, Accounting, Shipping, and Production to communicate and effectively resolve customer satisfaction issues
• Ensures workload within Client Services team is manageable and level-loaded and responds with recommendations/decisions on day-to-day issues.
• Monitors the accession of titles and provides status information to customer and/or management as needed.
• Controls costs and increases customer service team’s efficiency and effectiveness
• Assists Director, Client Services as requested.

Qualifications null Additional Information PERKS/BENEFITS:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to local fitness centers for one low price - onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Author events & book signings
  • Up to 40% discount off books at Ingram’s First Edition Bookstore
  • Free card registration at the Nashville Public Library
  • Free advance copies available throughout our HQ in Greater Nashville
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading and INGRAM CONTENT GROUP (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
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