Job Description

INGRAM CONTENT GROUP (ICG) is hiring for a CLIENT RELATIONS COORDINATOR to contribute to our INTERNATIONAL SALES team in our NYC office.  In this role, you will work with the VP, International Sales, Senior Manager, Client Relations, and International Marketing Coordinator to support sales and marketing objectives for IPS International. You will also liaise with publishers across all the Ingram Publisher Services (IPS) distribution brands and assist the team with ad hoc reporting, projects and marketing campaigns.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

REQUIRED QUALIFICATIONS:

• 2-year college degree or equivalent
• 2 years’ experience in publishing, media, client relations, administration, or related work in the book industry, that can include part-time work, internships, or project work.

PREFERRED SKILLS:

• Intermediate level experience with MS Excel, including pivot tables and V lookups
• Book industry experience

KEY RESPONSIBILITIES:

• Supports VP, International Sales and Senior Manager, Client Relations on all aspects of client management, including regular publisher communication, sales reporting, and following up on leads with sales managers.
• Schedules and organizes meetings with internal staff and publisher clients, including pre-sales and sales conference breakout meetings.
• Gathers reports and presentations for publisher business reviews, and other presentations as needed.
• Collates information to generate proposals for special projects, such as export edition titles or local printings.
• Participates in meetings and takes notes; acts on action items identified during meetings.
• Works with client managers to ensure title metadata meet all international requirements.
• Liaises closely with various internal players to communicate onboarding and offboarding of client publishers.
• Creates and maintains a library of resource materials, such as updating a roster of active client publishers and prospective clients.
• Collaborates with the International Marketing Coordinator on the implementation of a global marketing strategy that supports business objectives.
• Helps with the creation of seasonal sales and marketing materials.
• Contributes toward the IPS International social media pages to cultivate a regular presence online.
• Assists with the tracking of marketing spend for the international sales department; updating coop tracking system regularly.
• Acts as expert on internal systems, including rep training and troubleshooting issues.

Additional Information

PERKS/BENEFITS:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to local fitness centers and YMCA’s for one low price
• Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Casual Dress Code

The world is reading and INGRAM CONTENT GROUP (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
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