Job Description

Ingram Content Group (ICG) **** is hiring for a **Manager, Business Operations & Client Integration **to contribute to our team in LaVergne, TN just outside Nashville.

In this role, you will lead and manage all aspects of internal client integration and termination activities including: complete oversight of client integration protocols as well as the tracking, implementation, or termination of publisher contracts. You will also oversee process management and system improvement projects related to onboarding and exists. In addition, you’ll manage a team of Specialists and work collaboratively as a team with brand operations leads.

Do you have experience working with publishers? Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelors Degree or year for year related experience
• 5 years experience in an operational or analytical role
• 3 years’ experience in a management position

Preferred Skills:

• Book industry experience
• Experience working with metadata

Key Responsibilities:

• Serves as the project manager for IPS client on-boarding and interface of Ingram systems or infrastructure including IPS, wholesale, LSI, and digital.
• Manages the continuous improvement of onboarding and exiting process and policies specifically business processes and organizational planning.
• Supports the business goals as outlined in the strategic plan, and prioritizes them accordingly, while meeting customer expectations.
• Partners with other departments to maintain a high level of operational success, ensuring operational efficiency.
• Partner and liaise accordingly with internal partners for all system and process improvements relevant to client management.
• Conducts regular updates with internal associates to ensure deadlines and timelines are met
• Manages publisher enrollment on services such as Bookscan and Emma.
• Facilitates the trouble shooting and resolution of client integrity related to systems and set up.
• Manages a team of Client Integration & Acquisitions Specialists and assigns workflow accordingly.
• Identifies any process improvements that benefit Ingram or the client.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader?
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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