Job Description

Ingram Content Group (ICG) **** is hiring a Catalog Integrity Specialist, to contribute to our team in our La Vergne, TN office. In this role, you will ensure that new titles and accounts coming into the global Lightning Source and Ingram Spark catalog meet our Content Integrity guidelines and follow account best practices. This person will monitor the integrity processes, informing the supervisor of new trends or changes in the relevance of rules and best practices. Further, you will work as part of the Catalog Integrity team to ensure that processes are kept up to date and make suggestions for changes that might improve process times and effectiveness. Finally, you will work with sales, legal, catalog operations, and digital to preserve a globally relevant catalog of content.

Do you have experience working with publishers? Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in global markets. Based in the Nashville area, New York, Berkeley, and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• College degree or directly related year-for-year experience
• 2 years of work experience in customer service, sales, retail, or publishing

Preferred Skills:

• Experience with process improvement
• Experience in a leadership role where you have effectively directed and guided projects and/or teams

Key Responsibilities:

• Ensures account quality via fraud mitigation and use of 3rd party fraud prevention applications and tools.
• Maintains established Content Integrity Guidelines for the Lightning Source/IngramSpark catalog.
• Works with sales and client services to ensure quick and accurate processing of accounts and titles
• Maintains the account and title quarantine work benches as a part of the team’s daily activities
• Communicates directly with clients to validate account or title information, when needed.
• Works directly with sales and supervisor to evaluate new opportunities that have significant catalog impact
• Maintains any partner-specific reports necessary to handle content submissions
• Communicates internally and externally on matters related to title and account integrity
• Maintains productive and positive relationships with internal departments to include Client Services, IT, Sales, Accounting, Credit, Pre-Media, Digital, etc…
• Provides training to other internal associates or 3rd party vendors on reporting processes
• Work closely with other catalog integrity team members and supervisor on key projects related to improving speed of processing and enforcing of rule sets
• Recommends solutions for routine process inefficiencies identified by management

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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