Job Description

Ingram Content Group (ICG) **** is hiring an Inside Sales Representative to contribute to our team in LaVergne, TN, just outside Nashville.

In this role, you will develop and maintain relationships with Ingram Library Services (ILS) customers responding to product information requests. You will promote ILS programs and services. You’ll also develop new accounts while maintaining and growing sales for existing accounts in assigned territories with the field representative for the territory. As the Inside Sales Representative, you will ensure Ingram is listed on all BID lists in assigned territories. In addition, you’ll work with customers regarding quoted products and services and unspent funds as assigned.

Want to help get more books to more places in more ways?

At Ingram, our teams are collaborative, and innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving, and highly respected in our industry. We are flexible, have fun, and foster professionalism. Our focus on providing exceptional customer support differentiates us from competitors.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are seeking a developed and adaptable company, we can’t wait to meet you!

Required Qualifications:

• High school diploma or GED
• 2 years’ sales or telemarketing experience or 4 years of library experience

Key Responsibilities:

• Acts as client support for the top 50% of ILS customers sales with the Field representatives to build relationships and find opportunities to upsell as needed in the process.
• Develops and maintains business relationships with current and prospective customers, informing them of the benefits of using Ingram products and services.
• Responds to customer needs and concerns as well as develops, maintains, and grows ILS customers via telephone, video conference, and email.
• Works with internal departments and business units to effectively manage and support assigned accounts.
• Coordinates with assigned Sr. Sales Representative in inviting and soliciting customer participation in trade show programs, booth activities, and internal Ingram events.
• Follows-up with leads generated from trade shows, webinars, and Ingram events.
• Manages the database of leads in Salesforce.com; efficiently processing all opportunities, tracking, and reporting.
• Provides merchandising assistance and systems maintenance to maintain proper communications, ordering, and shipping delivery to customers.
• Communicates and partners with other internal departments as needed to ensure customer satisfaction and sales.
• Educates and trains customers on new and updated sales tools.
• Identifies and assists with creation and implementation of campaigns to highlight Ingram services and maximize territory sales.
• Partners with marketing department on various projects to assist in sharing products and services knowledge with customers

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English __
• EEO Poster in Spanish __