Job Description

InjectorsDirect.com is an online distributor offering parts for Duramax, Cummins, and Power Stroke diesel engines.

MISSION

As the industry-leading team, we challenge the status quo. We never compromise in the pursuit of continuous improvement, striving to become the best versions of ourselves. It is not only our job to provide customers with the best experience possible, it is our purpose.

CORE VALUES

Highest Quality: We know quality is paramount in everything we do; this allows us to be proud of our work.

Attention to detail: We obsess over the details, big or small. Accuracy is the main focus at all times.

Reliability: We rely on teammates to work together effectively to complete daily tasks, and to achieve strategic goals. We help each other succeed. 

Dedication: We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.

JOB DUTIES

As a Sales/Customer Service Team Member, you will be responsible for inside sales, outside sales, and customer service for InjectorsDirect.com. You are responsible for performing the following duties in a manner that exemplifies InjectorsDirect.com's mission, vision, and core values.

• Answer, respond to, and follow-up on incoming sales and customer service calls, emails, and other inquiries
• Set up new customer accounts ensuring accurate data collection and entry
• Research market viability of new products and relay information to the management team
• Log all potential client data into Salesforce CRM and ensure perfect follow-up on every lead
• Oversee, update, and maintain existing customer accounts ensuring accurate data collection and entry
• Provide technical support to customers via phone, email, and web chat
• Process customer returns, both core and warranty, in accordance with SOP
• Resolve customer concerns in adherence with written customer satisfaction policies
• Work overtime when required by business needs
• Follow good housekeeping best practices for workstation, work area, and general office space
• Adhere to InjectorsDirect.com’s Safety Standards and Policies
• Perform other job duties, activities or responsibilities as assigned by the needs of the business, with or without notice

KNOWLEDGE REQUIRED

• General shop operation
• Knowledge of general sales principles and tactics
• Multi-task capable
• Organized
• Detail oriented
• Initiative and problem solving skills
• Flexible
• Trustworthy and Honest
• Able to work independently
• Able to think on their feet
• Willing to serve and improve the team
• Able to assist with solving customer concerns in a professional manner

REQUIREMENTS

• High School Diploma
• 2+ years of experience in inside or outside sales and/or customer service, preferably in an e-commerce environment
• Experience handling and resolving customer concerns and issues
• Experience working in automotive industry and/or hands-on automotive repair skills
• Proficiency with Mac OS, MS Office (Word, Excel, Outlook, PowerPoint)