Job Description

CUSTOMER SERVICE REPRESENTATIVE

LICENSING/VETERINARY SERVICES

As Customer Service Representative you’ll be an essential player on our team. We are seeking a qualified candidate that can work quickly and efficiently while maintaining a positive and professional attitude.

With a staff of highly recognized animal control and humane officers, Inland Valley Humane Society & S.P.C.A. (IVHS & SPCA) answers the call of thousands of animals in need every year. With our community outreach programs we educate the public on the humane treatment of animals including local wildlife, proper pet care and how to be a responsible pet owner. Equally important is IVHS & SPCA’s commitment to provide affordable veterinary care with a mobile low-cost vaccination clinic, low-cost and no-cost spay and neuter programs, and micro-chipping for pets in our communities.

DESCRIPTION

A Customer Service Representative must be able to multi-task, be organized, efficient, and have excellent customer service to perform record keeping and clerical duties related to the care and treatment of animals. We currently have openings in Licensing and Veterinary Services.

LICENSING

RESPONSIBILITIES

include but are not limited to:

• Handle telephone with multiple lines.
• Take customer complaints via phone or in person.
• Process paperwork (data entry) regarding animal adoptions, animal redemptions, and licensing of pets, including taking payments for services rendered.
• Filing paperwork.
• Other duties as assigned.

VETERINARY SERVICES

RESPONSIBILITIES

include but are not limited to:

• Checking in/out of clients/patients
• Manage multiple telephone lines
• Prepare charts and paperwork for surgery and exams
• Manage flow of patients from reception to checkout
• Communications with patient's family and relaying information between staff and clients
• Schedule/manage/confirm appointments via computer online application(s)
• Review invoices for accuracy and assist the technicians in processing clients
• Provide miscellaneous support to the entire health care team and any other duties assigned

SCHEDULE - subject to change to support operational needs

• VET SERVICES Monday-Friday
• LICENSING Monday-Saturday

QUALIFICATIONS

• High school diploma or G.E.D. (Required)
• One year of general office experience which included heavy public contact providing information and assistance.
• Language: Spanish (Preferred)
• VETERINARY REPRESENTATIVE: Vet Hospital Experience (Preferred)

KNOWLEDGE AND ABILITIES

• Keyboarding at 45 WPM; Alpha-Numeric Filing
• Microsoft Office (Word, Excel, Outlook)
• Ability to communicate well with people
• VETERINARY REPRESENTATIVE: Must be comfortable handling cats and dogs

PHYSICAL REQUIREMENTS

• This position requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard. It also requires physical abilities associated with the ability to read, write and communicate in a work environment.
• Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will reach with hands and arms.
• Must be able to lift, carry and handle objects weighing 40 lbs. (animals, food). Requires lifting, bending, climbing, and walking.

SUPPLEMENTAL INFORMATION

Only those candidates whose applications and resumes most clearly demonstrate the job-related experience, education, and training sought by Inland Valley Humane Society shall be selected to move forward in the recruitment process. Placement in the position shall be contingent upon the successful completion of a written test with a minimum score of 80%, a reference check, prior employment check, Live Scan, and pre-employment medical exam including a drug test.

All qualified candidates are encouraged to apply; Inland Valley Humane Society is an Equal Opportunity Employer.

Starting at $17.85/hourly.

Company Description

Established in 1949, the Inland Valley Humane Society & S.P.C.A. (IVHS) is a private, 501(c)3 non-profit, full-access animal shelter dedicated to providing a safe refuge for the stray, abused, neglected and relinquished animals in our community. IVHS serves approximately 1 million people and their pets throughout 15 cities in Los Angeles, Orange and San Bernardino Counties. Every day our dedicated staff ensures that every animal receives the food, veterinary care and the attention they need until they can find their forever home. The organization is supported by contributions, grants, bequests, proceeds from pet adoptions, pet licensing, fees for services, and municipal contracts. Our mission to care for all animals is made possible by compassionate individuals like you! In 2015, our organization committed to its Getting to Zero (G2Z) strategy, where no healthy, treatable, adoptable animal is euthanized...and thanks to our dedicated staff as well as those in our partner cities, IVHS reached its goal in 2017 and is committed to staying at Zero!