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Customer Service Representative

Inn Foods

Customer Service Representative

Castroville, CA
Full Time
Paid
  • Responsibilities

    Job Description

    DUTIES AND RESPONSIBILITIES

    The Customer Service Representative role has core functional areas based on job assignment. This role may rotate from different core areas such as Shipping and Receiving or Customer Service based on business needs.

     

    Your primary goals and responsibilities include:

    • Provide exceptional customer service in professional and timely manner
    • Respond to customer inquiries and assist employees in resolving customer requests or concerns
    • Cross train on different accounts and job functions in order to have the flexibility to support overall department
    • Prepare and fill out various paperwork/reports

     

    If assigned to Customer Service:

      • Verify orders for completeness to ensure all orders have current lot numbers, correct size and labels as well as enough product available in their inventory
        • Prepare paperwork for transfer of product from one customer to another
        • Ensure all orders are out for picking each day
        • Input and verify orders
        • Prepare and update orders for shipment and print Picking Ticket and Bills of Lading
        • Schedule and re-schedule appointments as needed

     

    If assigned to Shipping & Receiving:

      • Check in and out all truck drivers
        • Maintain an updated schedule, schedule appointments for shipping and receiving of product - making sure to get all information needed to load or unload, and re-scheduling appointments
        • Verify all counts on picking ticket, bill of lading and blind receiver
        • Create, update, post and charge the appropriate storage and handling charges to receiving manifest
        • Post all delivery manifest
        • Printing lot labels for each order
        • Creating copies of paperwork for various departments for inbound/outbound orders
        • Preparation and charging of miscellaneous billing
    • Other duties as assigned

     

    MINIMUM QUALIFICATIONS

    • High school diploma or equivalent
    • 1 year of clerical experience
    • Strong customer service skills and ability to communicate clearly and concisely
    • Intermediate computer skills to use the Warehouse Management System and Microsoft Office Products
    • Good arithmetic and reading skills
    • Ability to be flexible and change tasks quickly and efficiently
    • Ability to follow written and verbal instructions

     

    PREFERRED QUALIFICATIONS

    • Bilingual English/Spanish
    • Experience working in a warehouse environment

     

    PHYSICAL REQUIREMENTS

    The employee is required to operate a computer for extended periods of time. The employee must be able to bend, lift, and carry objects of varying size up to 10 pounds and occasionally up to 25 pounds. 

     

    EEO STATEMENT

    All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

    We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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