Job Description

In this Customer Service Representative role, you will support Innosys Management by providing excellent customer service while managing communication with customers, technical product support, problem resolution, coordination of customer complaint process flow, customer file maintenance and performing general duties according to department and quality procedures. Normal work hours will be Monday thru Friday 8:00 AM to 4:30 PM. Main job responsibilities for Customer Service Representative * Support distribution of Innosys Medical Technologies, Inc. by communicating with customers on the telephone, via email, and text. * Respond to every voicemail, email, or internal customer. * Maintain customer satisfaction through quality service, polite mannerism, educated answers and thorough follow-up. * Responsible for prompt courteous customer service including accurate order entry. * Represent the Company in a professional and courteous manner in all interactions with distributors/hospitals * Determine correct resolution to client complaints, Report to manufacturer to take corrective action, monitor results send feedback to customers in timely manner. * Maintain department records according to department guidelines. * Work closely with the Supply Chain Coordinator, Sales, and Accounting Departments to ensure timely and accurate deliveries with customer satisfaction the primary goal. * Perform all other duties assigned, with a positive attitude, while keeping priority in order in mind. * Actively participate in any/all departmental training meetings. * Travel may be required. Requirements Basic Qualifications for Customer Service Representative * Experience: 2 + years of background in inside sales or customer service * HS Diploma or G.E.D. Preferred Qualifications for Customer Service Representative * Minimum 2 years of customer service experience preferred * Bilingual Spanish or Korean preferred Skills and Competencies for Customer Service Representative * Excellent customer service skills and a professional attitude. * Strong communication skills/phone etiquette. * Strong conflict resolution skills. * Ability to work in a team environment a must. * Ability to manage multiple tasks, prioritize them and pay attention to detail. * Demonstrated PC and keyboarding skills along with experience in Microsoft Office. * Strong data entry skills. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Benefits We offer: You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits. Additional benefits for Customer Service Representative: * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k) * Paid Time Off (Vacation, Sick & Public Holidays)