Job Description

Innova Sleep Systems is a family-owned business that provides high quality adjustable bed frames with responsive and efficient customer service. We are actively seeking a Customer Service Representative.

As a small business, this is a unique opportunity to be an instrumental part of a growing company. We are looking for someone that fits our fast-paced yet easy-going culture and has a knack for "getting stuff done” and demonstrates a sincere desire to assist customers and put their needs first.

While this role is designed to be in person and in office, we are currently operating remotely and with reduced capacity in the office. There will be limited instances when it will be necessary to go to the office to perform shipping duties.

PRIMARY RESPONSIBILITIES:

CUSTOMER SERVICE

• Managing incoming calls
• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Communicating effectively, based on a customer’s mindset
• Schedule technicians to visit customers when unable to troubleshoot over the phone

SHIPPING

• Process customer service repair orders and ship parts and accessories from office
• Respond to shipping inquiries and answer order status questions

BASIC QUALIFICATIONS

• High School Diploma
• Customer service experience
• IT proficiency - proficient in Office Suite, G Suite products, and comfortable learning new systems
• Excellent written and verbal communication skills
• High energy and proactive with a “can do” attitude
• Being flexible and adaptable to change
• Strong organizational and interpersonal skills
• Strong attention to detail
• Professional phone manner
• Team Player mentality
• Capable of lifting 30 lbs

PREFERRED QUALIFICATIONS:

• Minimum 2 years experience in office environment
• Ability to work independently

PLEASE SUBMIT A RESUME AND COVER LETTER TO APPLY.

Our company is an Equal Opportunity Employer. All activities of the company are administered without regard to Race, Color, National Origin, Sex, Disability, Age, Political Beliefs, or Religion in accordance with Federal/State laws and regulations pertaining thereto.