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ATTENTION: RECENT/ SOON TO BE GRADUATES - Exciting Level 3 Customer Service Rep Opportunity!

Inovar Packaging Group, LLC

ATTENTION: RECENT/ SOON TO BE GRADUATES - Exciting Level 3 Customer Service Rep Opportunity!

Irving, TX +25 locations
Full Time
Paid
  • Responsibilities

    Job Title: Customer Service Representative Level III Industry: Label Print Manufacturing Job Summary: We have an exciting opportunity available to join our Customer Service Team. The Customer Service Representative Level 3 will work closely with an assigned set of accounts to provide overall account management and will interact with the company's customers by addressing inquiries and resolving complaints. Supervisory Responsibilities: None Duties/Responsibilities: - Interact with customers via telephone, email, or in person to provide support and information on products and services for assigned customers and/or sales representative. - Proactively gain insight into customer's business and challenges, anticipating their needs by gathering forecasts when available to help manage inventory programs. - Coordinate & process order entries including estimates, artwork, job tickets, production lead times, shipping instructions and handle any customer expedites. - Process purchase orders for farm out products and services. - Responsible for reconciling past due orders, securing proof of deliveries or reconciling goods receipts. - Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments in our ERP system. - Follows up & reviews all proofs before sending to the customers for final approval before printing - Attends daily production meetings to keep track of customer's orders in production schedule and report to customers or sales representative of current status. - Confirms pricing and additional charges with estimating department for all products and services and maintains customer updated of any changes to current pricing or contracts. - Ensure that appropriate actions are taken to resolve customers' complaints by recording them and facilitating any corrective action required to complete and close the issue. - Work with the Customer Service Manager to implement key initiatives and assist in special projects; account or workload transition, serve as a backup for other CSRs when necessary. - Required Skills/Abilities: - Strong written/verbal interpersonal and communication skills. - Service-oriented and able to resolve customer grievances. - Multitask oriented and highly organized - Must be very resourceful, has excellent problem solving skills, and takes initiative to get the job done right the 1st time - Detailed oriented with strong math skills. - Proficient in Microsoft Office products (Excel, Power Point, Word), Outlook and ability to learn company specialized software programs such as Label Traxx. - Has knowledge in handling EDI or customized portals for communication or purchase order retrieval. Education and Experience: - High School Diploma, GED or equivalent required - Bachelors or Associates degree in related field or equivalent related work experience preferred - Level 3 Customer service experience required. - Label Print Manufacturing experience (flexographic & digital) strongly preferred Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. Competitive Wage & Benefits TO APPLY CLICK HERE: https://www.indeed.com/viewjob?jk=097fcc604cd430bf&tk=1f4hu1h74t4p3802

  • Locations
    Irving, TX • Garland, TX • McKinney, TX • Richardson, TX • Lancaster, TX • Mesquite, TX • Waxahachie, TX • Dallas, TX • Arlington, TX • Hurst, TX • Fort Worth, TX • Denton, TX • Waco, TX • Mc Kinney, TX