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Office 365 SME

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Input Staffing LLC

Office 365 SME

San Antonio, TX
Full Time
Paid
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  • Responsibilities

    Input Staffing is looking for a Tier 3 Office 365 SME for an exciting opportunity in San Antonio, TX!

    Our client is on the Hampton Roads Top 20 fastest growing companies list and focuses on the unique telecommunication challenges faced by the Federal Government and Department of Defense!

    As the Army UC Tier 3 Office 365 Subject Matter Expert you should be able to apply advanced technical skills and knowledge to collect needed information in order to resolve issues.

    Knowledge and experience supporting these Office 365 applications is required:

    • Exchange Online
    • Skype for Business
    • OneDrive Sync
    • Office Online
    • OneNote
    • Outlook WebApp
    • Outlook Client
    • Skype for Business Client
    • Visio
    • Power BI
    • Office Suite

    RESPONSIBILITIES

    • Provide Tier 3 support to Army Enterprise Service Desk (AESD), monitor the Office 365 tenants Monitor and test performance for potential bottlenecks, identify possible solutions, and work with Tier 3 counterparts to resolve issues Address client connectivity, client software distribution, and mobile installation issues.
    • Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model
    • Maintain current knowledge of relevant technologies as assigned
    • Provide advice and training to peers on various Office 365 applications Write and maintain custom scripts (PowerShell) to remediate issues to support users
    • Manage the O365 Knowledge base content Manage email distributions. This includes keeping content in the email templates current so that large mailings can be sent quickly when needed
    • Regularly update intranet content as new features appear
    • Announce the arrival of new features and describe how to use them in ways that all users can understand
    • Aligns proper tenant licenses to users' needs
    • Provides training sessions covering O365 tools and best practices
    • Facilitates the client with their Office 365 migration
    • Set up administrator and service accounts, install system wide software

    REQUIREMENTS

    • U.S Citizen with DoD Secret clearance or above
    • IAT Level II or above (Security+)
    • 5+ years’ experience in any one or combination of O365, Active Directory or other cloud based system, and troubleshooting experience
    • Passion for delivering the ultimate customer experience
    • Demonstrated professionalism in resolving customer issues
    • Success at working in a team environment where a customer obsessive culture is paramount
    • Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions
    • Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
    • Commitment to meet and exceed individual and team KPIs
    • Excellent written and verbal communication skills
    • Understanding of O365 Suite and environment
    • Understanding of O365 capabilities, plans, service descriptions and features
    • Experience with desktop administration
    • Experience with remote desktop support
    • Knowledge of concepts and best practices relative to call center methodologies
    • Excellent knowledge and troubleshooting experience in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.)
    • Demonstrated Insight: the best and the brightest thinking with the capacity to gain an accurate and deep understanding
    • Demonstrated Execution: ability to take action and follow through
    • Demonstrated Results: ability to makes a difference by successfully exceeding expectations on established metrics

    DESIRED SKILLS

    • Experience working with US Army clients
    • Experience with Defense Enterprise Email
    • Experience working with NIPRNet and/or SIPRNet
    • At least 5 years’ experience with Microsoft Windows operating system environment
    • Experience with server and network administration (Windows and/or Linux)
    • Experience with ITIL methodologies and best practices
    • Experience with Microsoft System Center Configuration Manager (SCCM)
    • Understanding of DNS
    • Experience with POP/IMAP/SMTP
    • A+, Network+, CISSP, or MCP certification
    • Thorough Understanding of Concepts of Networking Fundamentals

    Experience with the following technologies:

    • Microsoft Visio
    • Active Directory
    • Microsoft Exchange Server
    • Microsoft Server
    • Microsoft SharePoint
    • Microsoft Lync / Skype for Business
    • Microsoft SQL Server Management Experience with the following troubleshooting scenarios
      • O365 set up from start to finish
      • Office Suite installation and Activation
      • OneDrive synchronization application troubleshooting
      • Outlook configuration using POP, IMAP or Autodiscover service
      • Mail flow configuration and troubleshooting