Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Wellness resources
Position Title: Inside Sales Administrative Assistant Company: Storch Products Company, Inc. Location: Livonia, MI (on-site: 11827 Globe Street, Livonia, MI 48150) Job Type: Full Time Job Hours: 7:00am – 3:30pm Monday – Friday
Storch Products Company is seeking detail-oriented and proactive Administrative Assistant to join our Sales team in Livonia, MI. The ideal candidate will be responsible for handling a variety of administrative and clerical tasks to support our daily operations and acting as a bridge between our sales team on the road and our office. This role requires excellent organizational skills, strong communication abilities, and a high level of customer service.
Essential Duties and Responsibilities:
Sales Support:
Greet in-person customers and help as needed.
Manage customer blanket orders and ensure weekly updates.
Assist with quoting parts and providing sales support.
Assist with customer post shipment follow up calls/emails.
Compile potential customer leads and research current market trends.
Assist with regular updates to the Storch company website with current product listings and special magnet offers.
Order Entry:
Use our ERP System JobBoss2 to create customer quotes and orders.
Enter customer orders into the system accurately and promptly.
Monitor order status and provide updates to customers.
Process orders by verifying order details and customer information.
Track order status and resolve any issues or discrepancies.
Save order-related documents into customer folders.
Manage returned products and process refunds or exchanges.
Administrative Duties:
Answer customer calls and direct them to the appropriate department.
Acknowledge new orders within 4 hours within customer portals and/or email.
Prepare and manage proforma invoices.
Process shipping documents to support customer orders.
General Duties:
Maintain accurate records and documentation for various administrative tasks.
Assist with other general administrative tasks as needed to support the team.
Key Qualifications:
Professional & Technical Skills
Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams) and CRM/ERP systems (e.g., JobBOSS2, HubSpot, or similar).
Strong organizational skills with the ability to prioritize tasks and manage multiple projects at once.
Accurate data entry skills with attention to detail when handling customer orders, shipping documents, and invoices.
Comfortable learning and using customer portals for order entry and shipping coordination.
Sales & Customer Support
Client-focused with a proven ability to deliver excellent customer service.
Strong written and verbal communication skills for handling customer inquiries, quotes, and follow-ups.
Experience supporting inside or outside sales teams by preparing quotes, managing blanket orders, and tracking customer activity.
Skilled at conflict resolution and handling difficult customer situations with professionalism.
Personal Attributes
Detail-oriented and committed to continuous improvement.
High level of integrity and strong work ethic.
Self-motivated, results-driven, and able to work both independently and in a team setting.
Coachable, open to feedback, and adaptable to changing priorities.
Resourceful problem-solver with initiative and creativity.
Requirements
High school diploma (associate’s degree in business administration, sales, or related field preferred).
Previous administrative or sales support experience in a manufacturing or industrial setting is a plus.
Must be able to work on-site during standard business hours.
Compliance with Storch’s drug-free workplace policy (no use of illegal drugs or marijuana, even recreationally; subject to pre-employment and random screenings).
Benefits:
Potential for growth and advancement within the organization
Paid Time Off:
7 Paid Holidays: New Years, Memorial, Independence, Labor, and Thanksgiving days, Christmas Eve and Day
Up to 10 PTO days in your first year
Michigan ESTA Sick Time Policy
Employees in good standing are eligible for quarterly profit-sharing plan after completing their first full quarter.
Annual performance reviews
Top Tier Benefits available on the 1st of the month after completing 60 days of work.
Health, Dental, EAP, Discount Vision, $50,000 term Life Insurance policy, Long-Term Disability Insurance, Financial Coaching and Support through Ramsey Smart Dollar.