As a Follow-Up Specialist at CR of Maryland, you will play a critical role in converting off-market leads into closed deals. You will be responsible for initiating cold calls, nurturing warm leads through systematic follow-up, and delivering top-notch customer service to sellers. Your goal is to build rapport, maintain engagement, and support our wholesale real estate pipeline from first contact through assignment or purchase. If you are a champion salesperson in waiting, we can train you to be an amazing closer. Reach out and let us know why you would be a great fit for the role. Responsibilities: Cold Calling & Lead Generation • Make 75-100 outbound calls per day to potential sellers from targeted lead lists • Qualify leads by identifying motivation, timeline, and property condition Lead Nurturing & Follow-Up • Develop and execute multi-touch follow-up sequences via phone, email, and text • Track, schedule, and log every touchpoint in the CRM to ensure timely outreach • Re-engage dormant leads and maintain a healthy pipeline of warm prospects Customer Service & Relationship Management • Answer inbound inquiries promptly and professionally • Provide accurate, empathetic support to sellers’ questions about the process, timelines, and offers • Coordinate appointments between sellers and the acquisition team or contractors CRM Management & Reporting • Keep lead records up to date in CRM, including notes, next steps, and status changes • Produce daily/weekly reports on call volume, lead conversion rates, and pipeline health • Identify patterns and recommend improvements to scripts, cadences, and messaging Collaboration & Continuous Improvement • Work closely with Acquisitions, Marketing, and Dispositions teams to ensure seamless hand-offs • Share feedback on lead quality, marketing campaigns, and follow-up scripts • Participate in ongoing training to refine sales techniques and customer service skills Qualifications: • +1 year of real estate sales experience • Excellent interpersonal and communication skills • Candidate should have a high school diploma, bachelor’s degree preferred • CRM System Experience Required • Microsoft Office experience is required Compensation: $8 - $12 hourly

• Cold Calling & Lead Generation • Make 75-100 outbound calls per day to potential sellers from targeted lead lists • Qualify leads by identifying motivation, timeline, and property conditionLead Nurturing & Follow-Up • Develop and execute multi-touch follow-up sequences via phone, email, and text • Track, schedule, and log every touchpoint in the CRM to ensure timely outreach • Re-engage dormant leads and maintain a healthy pipeline of warm prospectsCustomer Service & Relationship Management • Answer inbound inquiries promptly and professionally • Provide accurate, empathetic support to sellers’ questions about the process, timelines, and offers • Coordinate appointments between sellers and the acquisition team or contractorsCRM Management & Reporting • Keep lead records up to date in CRM, including notes, next steps, and status changes • Produce daily/weekly reports on call volume, lead conversion rates, and pipeline health • Identify patterns and recommend improvements to scripts, cadences, and messagingCollaboration & Continuous Improvement • Work closely with Acquisitions, Marketing, and Dispositions teams to ensure seamless hand-offs • Share feedback on lead quality, marketing campaigns, and follow-up scripts • Participate in ongoing training to refine sales techniques and customer service skills