Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

FASTSIGNS Downtown Baltimore and FASTSIGNS Columbia are family-owned businesses and consistently rank among the top-performing FASTSIGNS centers in the United States. As three-time recipients of the CEO Circle Award, our success is driven by our people—individuals who genuinely care and are committed to excellence in everything they do.

The Inside Sales / Customer Service Representative serves as the face of our organization. This is a critical role that requires a positive attitude, strong energy, and a genuine desire to succeed. If you are a people-oriented professional with excellent communication skills, an optimistic outlook, and a desire to be part of a high-performing team, we encourage you to apply.

Responsibilities

Communicate with customers via phone, email, and chat

Provide accurate and knowledgeable information regarding products, pricing, and availability

Collaborate with internal departments to ensure customer needs are met

Perform data entry across various systems

Qualifications

Friendly, professional demeanor with a strong sense of urgency and commitment to customer service

Excellent phone etiquette and strong verbal, written, and interpersonal communication skills

Ability to multitask, stay organized, and prioritize effectively

Experience in the sign or print industry is preferred, but not required

Compensation and Benefits We offer competitive compensation along with a comprehensive benefits package, including salary-based pay, paid holidays, PTO, paid vacation, 50% employer-covered individual health plan, and a 401(k) with company match after one year of service.

Work Environment We operate in a business-to-business model with a Monday through Friday schedule—no weekend work required.

Our company motto is: We deliver a top-quality product in a professional, urgent, and friendly manner. This guiding principle defines our approach to service and our continued success.

Join our team.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.