Inside Sales/Counter Sales Associate
Do you enjoy building a rapport with customers and better understanding their needs?
Are you sales oriented?
If you’ve answered yes to these questions, then come join our team at Eckart LLC.
We are currently in search of a career orientated person to join our Customer Service team on both the plumbing and electrical side. The position operates in a fast paced, dynamic, rewarding environment and will assume responsibility for all counter sales and product returns while providing expertise as a member of the customer service team.
WHY WORK FOR US
Medical, Dental, and Vision insurance after 30 days
401K match after one year of service
Paid time off
Career growth
Paid Holidays
Company paid life policy
All full-time employees receive an employee discount at just 5% over Eckart’s cost.
Good group of people, low stress environment, family-oriented philosophy.
OUR MISSION
“Stock It, Know It, and Stand By It,”
OUR VISION
Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.
DUTIES AND RESPONSIBILITIES This position may be required to perform additional tasks, responsibilities, or duties as assigned:
Offering exceptional customer service at our counter and over the phone
Responding to inquiries and processing incoming calls and orders
Processing orders in the system
Sourcing materials for customers when currently not in stock
Consistent training and understanding of current products
Developing and maintaining positive customer relationships
Handling returns as required
Keeping counter and sales area clean
Merchandising and showcasing product
Other duties as required
Responding to inquiries and processing incoming calls and orders
Contacting current customers and identifying new products and potential up-selling
Sourcing materials for customers when currently not in stock
Maintaining knowledge base on current products and learning about new products
Providing product information, pricing quotations, and follow-up on quotes
Developing and maintaining positive customer relationships
Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
Supporting Counter Sales and handling returns as required
Working closely with others to ensure customer needs are met
SKILLS AND COMPETENCIES
Exceptional customer service skills
Ability to develop long-term relationships and generate referrals from your customers
Excellent communication skills
Impeccable organizational skills with high attention to detail
Time management & multitasking skills to serve several customers at the same time
Strong networking skills, outgoing personality
Self-motivated; able to function effectively both independently and as a member of a team
Proven ability to learn quickly and work effectively in a fast-paced work environment
EXPERIENCE AND EDUCATION
Minimum of a high school diploma or equivalent required
Minimum of two years’ sales experience (counter sales, inside sales or outside sales)
Post-Secondary courses in Electrical are considered an asset
Knowledge of the electrical industry or a background in electrical products would be considered an asset, including - lighting, wiring devices, distribution, and motor control
Final candidates will be required to undergo and pass a pre-employment drug screen.