Benefits:

Bonus Eligible

100% Employer Paid Health Insurance

401(k)

Employee discounts

401(k) matching

Competitive salary

Dental insurance

Paid time off

Vision insurance

Position Summary

WinTech is seeking an Inside Sales & Customer Account Specialist to support new and existing customers by managing incoming orders, serving as a primary point of contact for assigned accounts, and helping ensure a consistent, high-quality customer experience. This role supports customers in markets requiring stainless steel tubing, fittings, valves, and related flow path components, with a strong focus on ultra-high purity (UHP) stainless steel products and value-added processing services.

The ideal candidate will be highly responsive, detail-oriented, and able to serve as a trusted resource on WinTech's products and capabilities, including services such as polishing, pickling, passivation, electropolishing, cleaning, inspection, and packaging.

Essential Duties and Responsibilities

· Manage incoming customer orders from receipt through fulfillment with accuracy and attention to detail.

· Serve as a primary point of contact for assigned accounts and provide responsive, professional customer support.

· Support customers with questions related to product availability, specifications, materials, lead times, certifications, and processing options.

· Act as a knowledgeable resource on WinTech's stainless steel tubing, fittings, and value-added services.

· Coordinate with Purchasing, Operations, Quality, Shipping, and other internal teams to support smooth order flow and on-time delivery.

· Monitor open orders and proactively communicate status updates, delays, and issue resolution.

· Help ensure customer requirements related to material condition, cleanliness, surface finish, packaging, and documentation are clearly understood and executed.

· Maintain accurate records in ERP, CRM, and other internal systems.

· Support the broader sales team to ensure all customers receive consistent service and care.

· Assist in resolving order discrepancies and identifying opportunities to improve order flow and customer experience.

Qualifications

· Associate or bachelor's degree preferred; equivalent experience will be considered.

· Minimum 3 years of experience in inside sales, customer service, order management, account support, or a related role.

· Experience in stainless steel tubing, fittings, industrial distribution, manufacturing, technical sales, or high-purity process components strongly preferred.

· Experience supporting semiconductor, life sciences, biotechnology, pharmaceutical, aerospace, or similar markets is a plus.

· Familiarity with ERP systems, quotations, order entry, and order follow-up required.

Knowledge, Skills, and Abilities

· Strong communication and customer service skills.

· Ability to learn and communicate technical product and processing information clearly and confidently.

· Strong organizational skills and attention to detail.

· Ability to manage multiple priorities in a fast-paced, team-oriented environment.

· Strong problem-solving skills and follow-through.

· Proficiency in Microsoft Office; ERP and CRM experience preferred.

· Professionalism, sound judgment, and a customer-first mindset.

Performance Expectations

· Accurate and timely order entry and follow-through.

· Responsive communication with customers and internal teams.

· Strong coordination across departments to support service, quality, and delivery performance.

· Consistent support of WinTech's reputation for quality, technical knowledge, and customer service.

Working Conditions / Physical Requirements

· Primarily office-based role with frequent phone, email, and computer use.

· Occasional interaction with warehouse, operations, or production personnel.

· Ability to sit, stand, and communicate effectively throughout the workday.