Inside Sales / Customer Service Representative
Company: Quality Archery Designs (QAD) **
Location:** Madison Heights, VA **
Employment Type:** Full-Time | Day Shift | Monday to Friday
About QAD
Quality Archery Designs (QAD) has been manufacturing innovative and high-quality archery accessories in Madison Heights, VA since 1992. We are proud to foster a family-oriented culture where teamwork, respect, and integrity guide everything we do. Our employees are the foundation of our success, and we're committed to providing a supportive, rewarding, and growth-oriented environment.
Position Overview
QAD is seeking a motivated and detail oriented Inside Sales / Customer Service professional. This role focuses on supporting our dealer network, processing orders, resolving product inquiries, and maintaining strong client relationships. If you have a passion for excellent service, a knack for communication, and strong organizational skills, we'd love to hear from you.
Responsibilities
Provide responsive customer support via phone and email
Enter and process sales orders in the order management system
Make outbound calls to maintain and grow dealer relationships
Promote and sell new and existing QAD products
Troubleshoot product inquiries and provide technical assistance
Represent QAD at annual industry trade shows
Prepare return authorizations and maintain daily activity records
Ensure accurate dealer representation on the company website
Collaborate with team members and other departments
Stay current on archery product knowledge and industry trends
Qualifications
2+ years of inside sales or customer service experience (sporting goods or outdoor industry preferred)
Archery knowledge is a strong plus
Proficient with Microsoft Office and order entry systems
Excellent communication, organizational, and multitasking skills
Strong interpersonal skills with a positive, team-oriented attitude
High level of integrity and professionalism
Benefits
Competitive pay (based on experience)
Medical insurance after 90 days
9 paid holidays, paid vacation, and sick leave
401(k) with company match after 1 year
Employee product discounts and incentives
Access to indoor and outdoor archery ranges after 90 days
Job Tags:
Inside Sales; Customer Service; CSR; Archery; Accessories; Dealer Support; B2B Sales; Technical Support; Order Entry; Account Management