Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

About Us Fence Direct is a fast-growing, customer-focused fencing company known for delivering high-quality products and exceptional service. As we continue expanding, we are looking for a driven and detail-oriented Inside Sales & Customer Service Representative to support our Winter Haven operations.

Position Summary

This role is the front line of our customer experience. You will be responsible for handling inbound leads, supporting the sales pipeline, and ensuring customers receive timely, accurate, and professional service from first contact through project completion.

Key Responsibilities

Manage inbound calls, emails, and online leads with urgency and professionalism

Qualify leads and schedule appointments for outside sales representatives

Maintain accurate records in Housecall Pro (CRM) including notes, follow-ups, and job status updates

Prepare and send estimates, proposals, and customer communications

Follow up on open quotes and pending jobs to drive conversion

Coordinate with operations, permitting, and sales teams to ensure smooth job flow

Provide customers with updates regarding scheduling, permits, and project timelines

Support contract processing and documentation accuracy

Deliver a high level of customer service aligned with company standards

Qualifications

1–3 years of customer service and/or inside sales experience

Strong communication skills (phone, email, and in-person)

Bilingual (English/Spanish) preferred

Experience with CRM systems (Housecall Pro preferred)

Highly organized with strong attention to detail

Ability to multitask in a fast-paced environment

Problem-solving mindset with a customer-first approach

Compensation & Benefits

Competitive hourly pay (based on experience)

Performance-based incentives

Paid Time Off (PTO)

401(k) options

Growth and advancement opportunities within the company

Why Join Fence Direct?

Be part of a growing company with strong leadership and vision

Clear processes and systems to support your success

Opportunity to grow within sales, operations, or leadership roles

Team-oriented environment with accountability and support

Apply Today

If you are motivated, organized, and passionate about delivering excellent customer service while supporting a high-performing sales team, we want to hear from you.