Benefits:

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Free uniforms

Paid time off

Inside Sales / Customer Service Representative

Fence Direct | Orlando, FL (On-Site / Office-Based)

About the Role

We are looking for a driven, customer-focused Inside Sales Representative who thrives in a fast-paced environment and knows how to follow up, build relationships, and close deals.

This is not a passive customer service role — this is sales with ownership. You will manage your own pipeline, follow up consistently, and be accountable for converting estimates into closed jobs.

If you are confident on the phone, organized, and motivated by results, this role is for you.

What You’ll Do

Manage inbound leads and estimates from our system (QuickBooks)

Own your pipeline for 60 days — from estimate to close

Make outbound calls daily to follow up with customers

Use a structured follow-up process (calls first, text secondary)

Build rapport, answer questions, and overcome objections

Update customer notes and activity in real time

Track and manage follow-ups using internal systems

Work closely with leadership to review pipeline and performance weekly

Daily Responsibilities

Call customers regarding estimates and service inquiries

Follow a structured multi-touch follow-up process to close deals

Document all interactions clearly in the system

Set reminders and manage your own follow-up schedule

Maintain consistent communication with prospects

Identify customer needs and recommend solutions

What Success Looks Like

High follow-up consistency (no missed opportunities)

Strong pipeline ownership and organization

Ability to convert estimates into closed deals

Clear and accurate documentation of all customer interactions

Confidence handling objections and guiding customers to decisions

Key Performance Indicators (KPIs)

Number of estimates created

Follow-up activity (calls + texts)

Jobs won (count + revenue)

Notes updated (100% required)

Total pipeline value

What We’re Looking For

Strong phone communication skills (this is a call-driven role)

Sales mindset — confident closing and handling objections

Highly organized and detail-oriented

Ability to manage multiple leads and follow-ups at once

Self-motivated and accountable for results

Comfortable working in a fast-paced, performance-driven environment

Preferred Experience

Inside sales or customer service experience

Experience with CRM systems (QuickBooks or similar)

Construction, home services, or service-based industry experience (a plus)

Why Join Fence Direct

Growth-focused company with strong leadership

Clear expectations and structured sales process

Opportunity to increase earnings through performance

Supportive team environment with weekly coaching

Important Note

This role requires consistent outbound calling and follow-up discipline. If you are looking for a passive or inbound-only role, this is not the right fit.

Apply Today

If you’re ready to take ownership of your pipeline and drive results, we want to hear from you.