Benefits:

Health insurance

Vision insurance

401(k)

401(k) matching

Dental insurance

Position Overview Webster & Garner Inc. is seeking an Inside Sales / Customer Service Representative to join our team. This is a critical, individual-contributor role reporting to the Inside Sales Manager, with a strong focus on generating and closing sales. The ideal candidate is a motivated team player who is committed to delivering superior customer service, upholding safety standards, and pursuing continuous professional development.

Key Responsibilities:

Sales • Handle inbound calls regarding new propane service, tank installations, and price quotes • Convert competitor tank switch-outs and follow up on sales leads to close business • Enroll customers in pre-buy, budget billing, and keep-fill programs • Identify opportunities to upsell service plans, tank monitors, and equipment

Customer Service • Process will-call orders and coordinate delivery scheduling • Respond to no-heat and out-of-gas calls, coordinate service urgently in accordance with company protocol • Resolve billing inquiries, payment issues, and account updates • Log and immediately escalate safety-related calls, including odor and leak reports • Maintain accurate customer records and delivery notes • Generate invoices and other documentation as required

Administrative • Maintain accurate call and order documentation to support degree-day delivery routing • Meet established targets for call handling, response time, and customer satisfaction • Support increased call volume during peak winter season • Maintain a clean, organized, and professional workspace

Qualifications & Skills • Demonstrate phone communication and active listening skills • Self-motivated with a strong desire to learn, investigate, and solve problems independently • Proficiency in Microsoft Word and Excel; ability to quickly learn our customer software system • Strong organizational and administrative skills, including recordkeeping, multitasking, prioritization, and time management • Professional appearance, demeanor, and communication style • Strong team player who works well with colleagues and contributes to a positive work environment • Prior experience in sales or customer service preferred, particularly within the propane, home services, or utilities industries