Job Description

The Inside Sales Executive is responsible for managing and growing a portfolio of longtail customers who spend under $20,000 annually on books and journals content. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition, growing accounts and ensuring customer satisfaction.

This is a hybrid role requiring the successful applicant to be able to attend our office in Philadelphia 3 days per week, with the rest of your time working remotely.

Closing date for applications: Friday May 29, 2026.

Key Responsibilities:

Renewal and Retention

• Proactively engage with customers to ensure timely renewals of subscriptions and packages, including Blended Models.
• Identify and address potential churn risks by resolving customer concerns and providing tailored solutions.
• Monitor customer satisfaction and implement strategies to improve retention rates.

Upselling and Cross-Selling

• Identify opportunities to upsell additional books and journals content packages.
• Present tailored recommendations to customers based on their purchasing history and business needs.
• Collaborate with the Campaigns Manager to leverage promotional campaigns and special offers.

Sales Performance

• Achieve annual sales targets for renewals, retention, and upselling.
• Track and report sales performance metrics, including renewal rates, upsell revenue, and customer retention rates.
• Continuously improve sales techniques and product knowledge to maximize effectiveness.

Customer Engagement

• Conduct regular outreach via phone, email, and virtual meetings to maintain customer relationships.
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering product guidance.
• Act as a trusted advisor to customers, ensuring they derive maximum value from their purchases.

Qualifications

• Strong ability to identify customer needs and present compelling solutions.
• Skilled in negotiating and closing deals to achieve sales targets.
• Proven ability to build and maintain long-term customer relationships.
• Experience in managing customer accounts and ensuring satisfaction.
• Excellent verbal and written communication skills.
• Ability to convey complex information clearly and persuasively.
• Ability to analyze customer data and identify trends and opportunities.
• Strong problem-solving skills to address customer concerns effectively.
• Ability to prioritize tasks and manage multiple customer accounts efficiently.
• Strong organizational skills to maintain accurate records and meet deadlines.

Additional Information

Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Philadelphia, PA, **** to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.

You must have the right to live and work in the US.

• Annual base salary of approximately $65,000 + sales bonus
• 15 paid vacation days + 2 paid floating holidays and a paid day off for your birthday
• 10 paid sick days
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 4 weeks of paid parental leave
• Medical, dental, vision and other health benefits
• 4 volunteer days per year
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• Training and development

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact recruitment@tandf.co.uk. Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.