Job Description

Customer Support

• Serve as the primary contact for lighting-related customer inquiries.

• Provide timely support on product selection, pricing, availability, lead times, and order status.

• Build strong relationships with customers, manufacturers, and the our clients sales team.

Quotations & Lighting Take-Offs

• Prepare accurate lighting quotations.

• Perform lighting take-offs from plans and specifications.

• Coordinate project pricing and registrations.

• Follow up on quotations and support project opportunities.

Project & Order Management

• Manage lighting projects from quotation through final shipment.

• Process customer purchase orders and manufacturer orders.

• Monitor order status, communicate updates, and resolve issues.

• Maintain accurate project documentation throughout the project lifecycle.

Sales Support

• Partner with outside sales representatives to support customer projects.

• Provide technical product support and manufacturer coordination.

• Maintain accurate project and customer information in Salesforce.

Product Knowledge

• Develop expertise in assigned lighting manufacturers and products.

• Participate in ongoing manufacturer training and stay current on industry trends.

Qualifications

Key Deliverables

• Excellent customer service and responsiveness.

• Successful management of lighting projects from quote to completion.

• Timely and accurate order processing.

• Strong customer and manufacturer relationships.

• Accurate Salesforce and project documentation.

• Accurate lighting take-offs and quotations.

Additional Information

All your information will be kept confidential according to EEO guidelines.