We are seeking a dynamic Inside Sales Loan Officer to join our team and play an integral role in helping clients achieve their dream of homeownership. If you have excellent communication skills and a commitment to exceptional customer service, then we want to hear from you! No experience necessary, we will supply all training and support for you to succeed! Benefits • Flexible work schedule • Base pay plus upside earning potential • Unlimited growth potential • Paid Time Off package • Health, vision, and dental benefits • 401(k) • Company Paid Life Insurance Policy • Work/life balance Responsibilities: • Handle all inquiries and leads from ALCOVA Mortgage digital platforms (phone, email, and website) • Respond to inbound leads quickly and professionally • Work with clients in a consultative selling approach, learning the applicants’ housing goals and needs • Recommend all available loan options to clients • Convert leads to full applications and submit complete loan applications and proper documentation to the processing team • Obtain and analyze credit reports with an understanding of the data and approval implications • Lock in interest rates when the customer requests or approves • Manage lead pipeline with new inquiries and ensure consistent contact with all parties involved in transactions • Understand and navigate the loan origination system, ensuring full understanding of compliance, and meet all requirements Qualifications: • No experience necessary • Valid Driver’s License required • Able to meet State Mortgage Licensing Requirements • High school diploma or equivalent education • Highly motivated, ambitious, and driven to succeed • Must be trustworthy, honest, and able to continuously display a high level of integrity • Able to work effectively in a team environment • Strong attention to detail and accuracy • Able to identify and resolve problems in a timely manner • Able to understand and respond appropriately to basic inquiries • Able to read, write, and communicate using the English language, sufficient to perform job functions • Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.) • Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.) • Able to multitask (e.g., simultaneous usage of several applications, etc.) • Well-versed with keyboard shortcuts and able to identify new ways to complete a task in less time • Relies on limited experience and judgment to plan and accomplish goals • Works well under general supervision • Able to handle deadlines and work within banking guidelines • Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Assets Control (OFAC) requirements is required. Employees must complete annual training in these areas

• Handle all inquiries and leads from ALCOVA Mortgage digital platforms (phone, email, and website) • Respond to inbound leads quickly and professionally • Work with clients in a consultative selling approach, learning the applicants’ housing goals and needs • Recommend all available loan options to clients • Convert leads to full applications and submit complete loan applications and proper documentation to the processing team • Obtain and analyze credit reports with an understanding of the data and approval implications • Lock in interest rates when the customer requests or approves • Manage lead pipeline with new inquiries and ensure consistent contact with all parties involved in transactions • Understand and navigate the loan origination system, ensuring full understanding of compliance, and meet all requirements