Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Training & development

Company parties

Paid time off

About Us: FASTSIGNS® of Syracuse is a locally owned sign and visual solutons company that helps businesses bring their ideas to life. We’re proud of our strong, family-oriented culture and the role we play in supporting our local community. From storefront signs to vehicle graphics and event materials, the work we do is visible, hands-on, and something our team takes real pride in.

The Role: We’re looking for a detail-oriented, customer-focused Inside Sales / Customer Service Representative to join our team. This role is a key part of our day-to-day operations and goes beyond a typical desk job. You’ll be working directly with customers in person, over the phone, and occasionally on-site.

This is a great fit for someone who enjoys variety. No two days are exactly the same—one hour you might be quoting a large vehicle graphics project, and the next you’re helping a local nonprofit prepare for an upcoming event.

You’ll also serve as the face of our center, guiding customers through our products and helping them find the right solutions to bring their ideas to life.

One of the most rewarding parts of this role is seeing a project go from an idea to a finished product. You’ll help customers bring their vision to life—and then get to see it out in the real world.

If you’re someone who enjoys working with people, thrives in a creative environment, and takes pride in delivering high-quality work, we’d love to hear from you.

Key Responsibilities

Serve as the first point of contact for walk-in, phone, and email inquiries

Consult with customers to understand their needs and recommend soluƟons

Prepare accurate quotes and detailed work orders (attention to detail is essential)

Manage multiple projects and keep timelines on track

Coordinate with design, production, and outside sales teams

Provide support to sales and project management teams

Maintain and update customer information in CRM and POS systems

Follow up with customers and build long-term relationships

Conduct occasional site visits for surveys and consultations

The Perfect Fit

Strong attention to detail and organizational skills

A people-oriented mindset with excellent communication skills

Ability to multitask in a fast-paced, visually driven environment

Comfortable using CRM systems and cloud-based tools (Google Workspace, POS systems, etc.)

An interest in creative, hands-on work

Associate’s degree in business or a related field preferred

Willingness to learn and grow within the industry

What We Offer:

Competitive pay

Company-sponsored health insurance plans

Optional dental, vision, and supplemental benefits

Generous PTO package plus paid holidays

Retirement plan with company match

Comprehensive training, both formal and on-the-job

A supportive, family-oriented team culture offering opportunities for growth and continued learning

A role that goes beyond the desk—you’ll see the impact of your work in the community every day