Benefits:
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Inside Sales Representative / Customer Service
Build Relationships. Become a Trusted Resource. Grow With Us.
For 95 years, our family-owned business has built a reputation for expertise, reliability, and exceptional customer service. Now in our fourth generation of family leadership, we're continuing to grow our brand and are looking for an Inside Sales Representative / Customer Service professional to join our team.
This isn't a typical inside sales position filled with cold calls and one-time transactions. You'll work with many of the same customers every day, building long-term relationships with lumber yards and building supply dealers, who rely on your knowledge and service. Over time, you'll become a trusted resource and respected expert in our specialty building materials.
If you enjoy helping customers, solving problems, and developing lasting business relationships, we'd love to hear from you.
What You'll Do
Build and maintain strong relationships with an established base of wholesale customers
Process orders, provide pricing and quotations, and ensure accurate order entry
Handle incoming customer calls and emails with professionalism and urgency
Become knowledgeable about our products and industry to provide expert guidance and recommendations
Investigate customer concerns, order issues, and product questions to find effective solutions
Collaborate with our Outside Sales Team, Operations, and Warehouse departments to ensure exceptional customer experiences
Identify opportunities to grow existing accounts through cross-selling, upselling, and promotional programs
Deliver a level of service that keeps customers returning year after year
What Makes This Opportunity Different
No cold calling
Established customer base with long-term relationships
Opportunity to become a recognized expert in specialty building materials
A growth ladder for our specialty products with bonuses involved.
Fourth-generation leadership committed to long-term growth and employee success
Stable company with a strong reputation and loyal customer base
Collaborative team environment where your contributions matter
A growing company
What We're Looking For
Previous customer service, inside sales, account management, or call center experience
Building materials, lumber, construction, or related industry knowledge strongly preferred
Strong communication skills and a professional phone presence
Excellent organizational and multitasking abilities
Solid computer skills including Microsoft Office (Word, Excel, Outlook)
Basic math skills for pricing and quoting
Ability to learn technical product information and communicate it confidently
Strong problem-solving skills and a commitment to customer satisfaction
Logistics or supply chain experience is a plus
Bilingual skills are a plus
Schedule
Monday through Friday 7:30 AM – 4:30 PM
Benefits
Medical, Dental, FSA, Group Term Life, and AD&D coverage
401(k) with company match
Paid holidays and paid time off
On-site gym
Newly renovated café with complimentary coffee
Safe, secure parking
Clean, organized offices and warehouse facilities
Special company events, - Ice cream truck, parties, recognition for years of service.
Salary: $25 - $32 an hour
Growth skills ladder with bonus
If you're looking for more than just another customer service job—and want to build lasting relationships while growing with a respected industry leader—we encourage you to apply.
Visit mrslumber.com to learn more