Job Description

Serve as an inside sales representative/project manager and coordinate customer support activities from quote to delivery. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing and delivery.

Duties and Responsibilities

• Generate professional project estimates and sales of metal building systems, residential metal roofing and components
• Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner
• Manage post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.
• Ensure the sale of Mueller’s products and services comply with proper pricing guidelines, policies, and procedures
• Serve as the customer point of contact, provide assurance, and maintain positive relationships with customers
• Act as the liaison between the customer and company regarding potential problems and customer desires
• Analyze and report competitive market information
• Provide and ensure customer-focused activities, deliverables, and services

Qualifications

The Basics:

• Previous experience in Sales or Customer Service Role (specifically in a customer-facing capacity)
• Experience in a deadline-oriented environment, with ability to handle changing priorities
• Strong organizational skills and ability to manage large volume of projects
• Strong communication skills and interpersonal skills
• Intermediate experience with Microsoft Word, Excel, Outlook, and PowerPoint

Nice to have:

• 2+ years of experience in a related Sales/Customer Service Role
• Experience in the Construction or Architectural Industry
• Experience reading plans/blueprints specifications
• Associates or Bachelors’ Degree in a related field (ex. Architecture, Design, Business, Marketing, Communications, etc.)

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $55,000 USD - $66,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers.