Job Description
We are seeking a qualified candidate to fulfill the responsibilities outlined below. The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with partners, generating interest, qualifying prospects, and closing sales. The ideal applicant will be proficient in Microsoft Office
Customer Relationship Management
· Respond promptly to inbound inquiries via phone, email, or live chat.
· Build and maintain strong relationships with new and existing customers.
· Follow up on leads generated from marketing campaigns, trade shows, or web traffic.
· Provide knowledgeable guidance on products (e.g., materials, use cases, maintenance).
Sales Execution
· Process incoming sales orders and ensure accuracy in pricing, quantities, and delivery terms.
· Upsell or cross-sell complementary products.
· Meet or exceed monthly sales quotas and performance metrics.
Product Knowledge
· Stay current on the full product line, including features, specifications, and differences between models.
· Communicate product value and differentiate offerings from competitors.
Order Management
· Input and update customer and order information accurately.
· Coordinate with the warehouse or logistics teams on inventory and shipping statuses.
Internal Collaboration
· Work closely with marketing to align promotions, campaigns, and customer feedback.
· Communicate customer needs or product issues to product development or quality control teams.
· Participate in training sessions, product demos, or team meetings.
Market & Competitor Awareness
· Monitor trends in the knife industry (e.g., growing demand for custom or handmade knives).
· Stay informed about competitor products and pricing.
· Provide feedback to sales leadership about opportunities or threats in the market.
Post-Sale Support
· Assist with returns, exchanges, or warranty claims.
· Ensure customer satisfaction and gather testimonials or reviews where possible.
Trade Shows & Brand Representation ****
· Travel to industry trade shows and expos at least twice per year to represent the company.
· Set up and manage the company booth, showcase products, and engage potential buyers.
· Deliver in-person presentations and product demonstrations to promote the brand and educate attendees.
· Gather feedback and leads from events for post-show follow-up.
Qualifications
· Bachelor's degree or equivalent experience in Business (Preferred)
· At least 1 - 3 years of sales experience
· Excellent written and verbal communication skills
Company Description
Founded in 1982, Master Cutlery offers the broadest portfolio of knives, edged tools and related products designed for work, outdoor recreation, and home use. Our mission is to make accessible to knife enthusiasts of all kinds the most diverse array of high quality, aesthetically distinctive knives, edged tools, and gear, enabling them to express their personal styles, whether recreating or performing everyday tasks. Our core values are high quality, modern design and outstanding value.
We offer more than 2,600 active SKU's across 100+ product segments with the majority designed exclusively by or for us. We design, develop and introduce an industry-leading 100+ new products annually, brought to life through our premium brands such as Elk Ridge, Elite Tactical, and Survivor plus in-demand licenses such as USMC, Outdoor Life and Busted Knuckle Garage.
With our multi-brand / multi-product category assortment, same day shipping, and dropship fulfillment capabilities, Master Cutlery is uniquely positioned to serve as the one-stop shop for distributor, retail and eCommerce channel customers. We offer the most diverse array of high quality, aesthetically bold products at price points that provide outstanding value for their quality.
Founded in 1982, Master Cutlery offers the broadest portfolio of knives, edged tools and related products designed for work, outdoor recreation, and home use. Our mission is to make accessible to knife enthusiasts of all kinds the most diverse array of high quality, aesthetically distinctive knives, edged tools, and gear, enabling them to express their personal styles, whether recreating or performing everyday tasks. Our core values are high quality, modern design and outstanding value.\r\n\r\nWe offer more than 2,600 active SKU's across 100+ product segments with the majority designed exclusively by or for us. We design, develop and introduce an industry-leading 100+ new products annually, brought to life through our premium brands such as Elk Ridge, Elite Tactical, and Survivor plus in-demand licenses such as USMC, Outdoor Life and Busted Knuckle Garage.\r\n\r\nWith our multi-brand / multi-product category assortment, same day shipping, and dropship fulfillment capabilities, Master Cutlery is uniquely positioned to serve as the one-stop shop for distributor, retail and eCommerce channel customers. We offer the most diverse array of high quality, aesthetically bold products at price points that provide outstanding value for their quality.