Position Title: Inside Sales Representative
Reports To: Branch Operations Manager

Location: Baton Rouge, LA (70809) | LOCAL CANDIDATES ONLY, NO RELOCATION OFFERED

Overview

Next Level Solutions is honored to represent one of our valued clients in the industrial equipment and instrumentation industry. This privately owned company is a respected leader providing high-quality products, technical expertise, and reliable service to customers across a range of markets.

They are currently seeking a motivated, detail-oriented Inside Sales Representative to join their team. This position plays a vital role in supporting customers, processing sales orders, and ensuring seamless coordination across internal departments. The ideal candidate will demonstrate strong communication skills, a commitment to accuracy, and a proactive approach to customer service.

Primary Responsibilities

The tasks outlined below represent the key functions of the Inside Sales position. This list is not intended to be exhaustive; additional responsibilities may be assigned as necessary to support company goals and operational needs.

1. Customer Communication & Order Management
   Handle incoming requests from customers via phone, email, and online platforms. Prepare quotes, process sales orders, and confirm receipt of requests while maintaining consistent communication regarding order progress and delivery timelines.

2. Ownership of Sales Tasks
   Take initiative in managing assigned sales and service requests from start to completion. Proactively follow up on outstanding quotes and orders to ensure timely fulfillment and customer satisfaction.

3. Continuous Learning
   Participate in both internal and external product and technical training sessions to maintain up-to-date knowledge of our offerings and industry standards.

4. Operational Support
   Contribute to internal tools, records, and shared databases used for cost tracking, sourcing materials, and improving process efficiency.

5. Cross-Department Collaboration
   Partner closely with account managers and other departments through calls, meetings, and shared projects to strengthen client relationships and ensure alignment across teams.

6. Customer Interaction
   Provide a friendly, solution-oriented experience for walk-in and call-in customers, ensuring their needs are met promptly and professionally.

7. Warehouse & Logistics Coordination
   Assist in checking, staging, or shipping orders when necessary. Coordinate deliveries and expedite shipments to meet customer deadlines.

8. Process Improvement & Communication
   Identify and report process challenges or customer issues to management. Offer constructive feedback and ideas for improvement during team meetings and planning sessions.

9. Professional Conduct
   Maintain a service-first attitude with both customers and coworkers. Approach all interactions with integrity, courtesy, and accountability.

10. Technical Collaboration
    Work with internal departments such as Accounting, IT, and Operations to help resolve issues efficiently and maintain high service standards.

11. Additional Duties
    Participate in after-hours or emergency support rotations when required. Perform other responsibilities within the scope of inside sales as directed by management.

Qualifications.

• 2–3 years of inside sales experience in the industrial equipment sales industry required

• Bachelor’s degree preferred, but not required; equivalent industrial or technical sales experience accepted

• Proficient in quoting, order entry, purchasing, and vendor coordination; experience with ERP systems (e.g., P21) and Microsoft Office.

• Strong customer service, communication, and organizational skills with attention to detail.

• Professional, reliable, and proactive with a team-oriented mindset.

• Willingness to participate in limited after-hours or on-call support as needed.

• Background check and drug screen required post-offer.

Physical Demands

The physical requirements described here are representative of those necessary to perform the essential duties of this position. Reasonable accommodations may be made for individuals with disabilities.

While performing this role, employees are frequently required to communicate effectively, stand, walk, and use their hands to handle, type, or reach for materials.

Compensation & Schedule

• Salary range: $70,000 - 75,000 base (80% base pay / 20% commission pay). This position is overtime eligible.

• Standard schedule: 8:00 a.m. – 5:00 p.m or 7:30 a.m. - 4:30 p.m. (may include occasional on-call, 24-hour rotation)

Benefits

• Medical, Dental, and Vision insurance

• 401(k) plan with company match

• Paid vacation, sick leave, and holidays