Job Description

Position Overview

The Inside Sales Representative will play a crucial role in maintaining and growing the sales and margin of our existing customer base within the assigned business unit and region, as well as driving new business through lead generation, prospecting, and lead qualification. This is an office-based role that combines customer contact (primarily via email, Teams, and phone) with essential commercial and administrative duties. The role requires effective communication, a proactive approach to problem-solving, and collaboration with cross-functional teams to ensure customer satisfaction and profitability.

Key Responsibilities

Sales and Customer Management

• Manage a portfolio of customers within the assigned business unit and region, ensuring consistent sales and maintaining overall profitability.
• Serve as the primary point of contact for these customers, handling inquiries and addressing any issues or concerns.
• Build and maintain strong relationships with customers through regular communication via email, phone, and Teams.
• Maintain accurate records in our CRM of customer interactions, agreements, and sales activities in company systems.

Lead Generation and Prospecting

• Generate new business opportunities through proactive outbound prospecting via phone, email, and Teams.
• Research and identify prospective customers within the assigned business unit and region.
• Qualify inbound and self-generated leads, converting qualified prospects into new accounts or routing opportunities to the appropriate sales channel.
• Usher accounts through the sales pipeline to closure for your individual portfolio and in concert with account managers as appropriate

Commercial Activities

• For the assigned portfolio of customers, negotiate pricing and terms within established guidelines to meet customer needs and company objectives.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth or areas for improvement.
• Collaborate with Customer Service to ensure efficient order processing, delivery, and invoicing.

Collaboration and Communication

• Act as a liaison between customers, the Corporate Account Manager, Customer Service, and Technical Support to ensure seamless service and issue resolution.
• Provide feedback to internal teams regarding customer needs, preferences, and potential areas for product or service enhancement.

Qualifications

What You'll Need

• 2+ years of customer service, sales, or electrical distribution experience
• High School or GED - Required

Knowledge, Skills & Abilities

• Ability to handle basic/intermediate issues and problems
• Basic/intermediate product and application knowledge essential
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
• Highly self-motivated
• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
• Ability to work overtime as needed

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally – up to 20%

Weight and Force Demands:

• Up to 10 pounds - Frequently – 21% to 50%
• Up to 25 pounds - Frequently – 21% to 50%
• Up to 50 pounds - Occasionally – up to 20%

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
• Handles or works with potentially dangerous equipment - Occasionally – up to 20%
• Travels to offsite locations - Occasionally – up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.