Benefits:

401(k)

Health insurance

Paid time off

Overview: The Inside Sales Representative is responsible for managing inbound customer inquiries, converting calls into scheduled jobs, and coordinating service requests for assignment to production teams. This role serves as the first point of contact for customers and plays a key role in driving revenue through effective communication and sales skills. Success in this role is defined by the ability to capture and convert business inquiries and overcome points of resistance and decision barriers pertaining to SERVPRO’s mitigation and restoration services.

Key Responsibilities:

Answer incoming customer calls and respond promptly to service inquiries

Assess customer needs and recommend appropriate services

Convert inbound calls into scheduled jobs through consultative selling

Accurately document job details and customer information

Coordinate and assign jobs to production managers

Maintain a high level of customer service and professionalism

Coordinate hand-off of specified leads to Business Development Team for follow up

Follow up on leads and ensure customer satisfaction throughout the intake process

Qualifications:

Strong communication and phone-based sales skills

Ability to build rapport quickly and handle objections

Organized with attention to detail and multitasking ability

Experience in sales, customer service, or call center environments preferred

Success Metrics:

Call conversion rate

Revenue generated from inbound calls

Customer satisfaction and response time

Accuracy of job intake and scheduling

Commission/bonus incentive for job conversions that originate by phone

Summary: This role is ideal for a motivated, customer-focused individual who thrives in a fast-paced environment and is driven to turn opportunities into results.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.