Benefits:

Dental insurance

Free uniforms

Health insurance

Paid time off

The Inside Sales Representative plays a vital role in providing exceptional customer service and sales support to our clients seeking signage solutions. They are primarily the first point of contact for our customers handling inquiries via phone, email, and in-person.

Core Responsibilities:

Handling inquiries: Responding to new and existing client inquiries about signage products and services.

Providing quotes and proposals: Gathering project details, calculating costs, and presenting quotes to clients.

Building relationships: Developing and maintaining strong relationships with clients to encourage trust and loyalty.

Managing the sales process: Guiding clients through the sales cycle from initial inquiry to closing deals.

Order processing: Ensuring timely and accurate processing of customer orders.

Collaboration: Working closely with production and design teams to ensure customer expectations are met.

Customer service: Providing high-level customer service and resolving customer needs and issues.

Maintaining CRM data: Accurately tracking customer interactions and sales activities in CRM systems.

Meeting sales targets: Achieving and exceeding sales goals and contributing to business growth.

Desired Skills and Qualifications:

Excellent Communication and Interpersonal Skills: Ability to communicate effectively with clients, build rapport, and handle inquiries professionally.

Inside Sales and Customer Service Experience: Proven track record in inside sales or customer service, preferably in a relevant industry like signage or construction.

Product Knowledge: Strong understanding of signs, graphics, and other visual communication products.

CRM Proficiency: Experience using CRM software to manage customer data and track sales activities.

Time Management and Organization: Ability to manage multiple projects and prioritize tasks effectively.

Problem-solving Skills: Ability to address and resolve customer issues efficiently.

Detail-Oriented: Attention to detail in preparing quotes, processing orders, and maintaining records.

Optional Skills:

Experience in the Signage Industry: Familiarity with sign fabrication processes and the use of point-of-sale/estimating systems preferred.

Technical Skills: Ability to understand technical drawings or measurements may be required for some positions.

Social Media Management: Experience managing social media accounts for promotional purposes preferred