About Us
TEN (Transportation Equipment Network) is proud to be the North American leader in transportation equipment and solutions. We're full service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled technicians. Equipped with decades of knowledge and experience, incredible customer track records, and a sharp perspective on the future of the industry, TEN offers full-service trailer solutions that keep businesses moving forward.
Job Summary:
The Inside Sales Representative drives revenue by managing inbound and outbound customer engagement, supporting field/region sellers, and progressing rental and lease opportunities from initial inquiry through close. Responsibilities include quoting, pipeline management, account expansion, onboarding assistance, and customer retention all supported by accurate, real-time data in Salesforce. This position collaborates regularly with Account Services/Support, Credit, Maintenance, Branch Operations, and Finance/AR to deliver an exceptional customer experience and ensure timely, accurate execution.
_Key Responsibilities:
_**
Sales Execution & Customer Engagement**
• Manage inbound customer requests, quotes, rental and lease inquiries with professional and timely responses.
• Execute outbound outreach to existing and inactive customers to re-engage and identify upsell/cross-sell opportunities.
• Prospect for new accounts via calls, email, and virtual engagement to expand the customer base.
• Support field sellers through quote development, product availability checks, and coordination of deal execution.
• Manage assigned accounts, including renewals, add-ons, and amendments where applicable.
• Achieve monthly sales goals and business targets. ** _
Pipeline Management & Salesforce Accuracy_**
• Maintain accurate pipeline stages, opportunity updates, and customer data in Salesforce.
• Document all customer interactions, tasks, and activities per sales process requirements.
• Track quote aging and follow-up timelines to ensure timely deal progression.
• Provide regular updates to leadership on pipeline health, forecast, customer activity, and barriers.
• Follow structured onboarding/renewal follow-up cadences (e.g., 30/60/90 days).
_
Cross-Functional Collaboration_
• Partner with onboarding/account services teams to ensure customer setup, communications, and portal access.
• Collaborate with the Credit team on customer applications, approvals, and documentation.
• Coordinate with Maintenance to confirm equipment availability, scheduling, PM needs, and service timelines.
• Work closely with Operations and Branch teams to align on product availability and delivery expectations.
• Partner with Finance/AR to support communication on payment issues, disputes, or escalations. _ **
Quoting & Documentation**_
• Build accurate quotes for rental, lease, renewal, and amendment transactions.
• Verify product types, terms, rates, freight, and approvals in accordance with internal guidelines.
• Use standardized Salesforce templates and workflows to complete quote packages and
documentation.
• Support contract changes, cover sheets, and required customer documentation.
_
Customer Experience & Issue Resolution_
• Serve as a primary point of contact for customer questions, issues, and follow-up.
• Troubleshoot issues by coordinating with internal teams to ensure timely resolution.
• Conduct satisfaction checks and proactive touchpoints to support customer retention.
• Identify and escalate process improvements that reduce customer effort and enhance efficiency.
Required Skills/Abilities:
• Strong written and verbal communication skills, including virtual meeting interactions.
• Proficiency with Salesforce or similar CRM systems.
• Ability to manage high volumes of communication and prioritize effectively.
• Strong organizational and computer skills, including Microsoft Office/Teams/Outlook.
• Self-motivated and able to work independently in a fast-paced environment.
• Collaborative mindset and ability to work effectively with cross-functional partners.
• Experience in leasing, rentals, transportation, logistics, or equipment sales preferred.
• Understanding of credit applications, billing workflows, or contract documentation preferred.
• Familiarity with customer onboarding cycles or customer training preferred.
• Ability to analyze data and create simple reports/dashboards preferred.
Education/Experience:
• High School Diploma or GED required; Bachelor's degree in a related field preferred.
• 2+ years of inside sales, customer support, account management, or related office/sales experience.
TEN (Transportation Equipment Network) is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.