We're looking for a highly organized, customer-focused professional to become the communication hub of our growing company. As our Customer Experience Coordinator/Inside Sales, your primary responsibility will be converting inbound leads into scheduled appointments. You'll answer incoming calls, respond to web inquiries, texts, emails, and social media leads, ask qualifying questions, and ensure every customer receives a prompt, professional experience from their very first interaction. You'll also play a key role in managing our CRM by following up with open opportunities, reactivating past leads and previous customers, and ensuring no opportunity falls through the cracks. Success in this role comes from excellent communication, strong organization, consistent follow-through, and a genuine desire to help people. If you enjoy talking with people, staying organized, and making a direct impact on a growing business, we'd love to meet you. Responsibilities: • Maintain the client database to make sure the sales team can access current information on all leads • Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround • Expand the clientele by finding new business opportunities within specific geographies • Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leads • Report on key performance and sales metrics on a monthly and quarterly basis to ensure sales goals are achieved Respond to inbound calls, web forms, texts, and social leads. Qualify homeowners and schedule appointments. Keep the CRM clean and ensure every lead has a next step. Re-engage old leads and past customers. Support the sales team through consistent follow-up. Qualifications: • Strong time management skills, communication skills, both written and verbal, and interpersonal skills • Proven track record of at least 2 years of experience in a sales position or related field • Understand the sales process and how to enter information into client databases Experience in inside sales or customer service roles, preferably within the construction industry. Ability to maintain and manage a CRM system, ensuring all client information is up-to-date and accurate. Proven track record of meeting or exceeding sales targets through effective lead conversion and follow-up. Strong communication skills, both verbal and written, to engage with potential clients and team members effectively. Ability to analyze sales metrics and report on performance to ensure alignment with sales goals and objectives monthly and quarterly. Compensation: $67,500 at plan earnings

• Respond to inbound calls, web forms, texts, and social leads. • Qualify homeowners and schedule appointments. • Keep the CRM clean and ensure every lead has a next step. • Re-engage old leads and past customers. • Support the sales team through consistent follow-up.